Amber Gunn

• Managed daily operations of short-term rental properties, including bookings and guest stays

• Communicated with property owners regarding performance, maintenance, and guest feedback

• Coordinated cleaning, maintenance, and property turnovers between reservations

• Handled guest communication to ensure smooth check-in and check-out experiences

• Managed reservations through platforms such as Airbnb and VRBO

• Resolved guest and property issues promptly to maintain high ratings

• Monitored occupancy, pricing, and overall property performance

• Ensured properties were consistently guest-ready and well-maintained

Owner / Operator
TruShine Hospitality | 2019 – 2024

• Provided professional cleaning and hospitality services for residential and rental properties

• Maintained high standards of cleanliness and attention to detail

• Managed scheduling and completed jobs within tight deadlines

• Safely handled cleaning chemicals and equipment

• Delivered excellent customer service, ensuring client satisfaction and repeat business

• Managed property operations, ensuring compliance with company standards and regulations.
• Coordinated maintenance schedules to enhance property functionality and tenant satisfaction.
• Developed budgets, managing expenses and optimizing resource allocation effectively.
• Implemented marketing strategies to attract potential renters and increase occupancy rates.

• Led operational strategy for multiple hospitality properties across various markets.
• Developed training programs to enhance staff service delivery and guest satisfaction.
• Collaborated with marketing teams to create promotional campaigns for hotel services.
• Established partnerships with local businesses to enhance guest experiences and offerings.
• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.