Jimmy Molina
Garden Grove,CA
Summary
Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Ride Operator
Disneyland Resort
01.2024 - Current
- Reported any mechanical or operational issues to maintenance staff promptly.
- Conducted emergency procedures when necessary in accordance with safety protocols.
- Enforced safety regulations and company policies consistently throughout operations.
- Conducted pre-ride inspections and performed routine maintenance checks on equipment.
- Maintained a high level of professionalism and enthusiasm throughout long hours and challenging work conditions, fostering positive guest experiences.
Server
Outback Steakhouse
05.2022 - 08.2024
- Conducted regular inventory checks to maintain adequate levels of necessary supplies.
- Communicated with hosts, bussers and kitchen staff to prepare for and serve customers.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Trained and mentored new staff on menu offerings and service standards.
- Resolved customer complaints promptly, maintaining high satisfaction levels.
Intern
Joint Intelligence Regional Center
08.2022 - 12.2022
- Conducted research and analysis of intelligence data to identify patterns and trends.
- Performed quality assurance checks on all documents generated by the team prior to release.
- Collaborated with team members to create a comprehensive strategy to ensure efficient work.
- Created plans to propose solutions to problems related to efficiency, costs, or profits.
- Categorized offenses and crimes from local to worldwide.
- Analyzed key performance indicators to identify effective strategies.
Education
Bachelor of Arts - Sociology, Criminal Justice
California State University
Fullerton, CASkills
- Safety procedure implementation
- Problem-solving skills
- Proficient in Microsoft Office
- Data-informed strategy development
- Prioritization and scheduling
- Comprehensive documentation skills
Certification
- TLO Certification - Terrorism Liaison Officer, Utilized as a conduit of information between members of the public/private sector, citizenry, and the US Government against international terrorism and counterintelligence/intelligence threats.
- Personal Training Certificate- ISSA
Languages
Spanish
Timeline
Ride Operator
Disneyland Resort
01.2024 - Current
Intern
Joint Intelligence Regional Center
08.2022 - 12.2022
Server
Outback Steakhouse
05.2022 - 08.2024
Bachelor of Arts - Sociology, Criminal Justice
California State University