Jimmy Munoz
La Quinta,CA
Summary
Assistant Housekeeping Manager with proven expertise in supervising cleaning teams to uphold high standards of cleanliness. Demonstrated leadership abilities and multitasking skills contribute to operational efficiency and guest satisfaction. Previous positions resulted in enhanced team productivity and consistent improvements in service quality.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Housekeeping Manager
WorldMark by Wyndham
Indio, California
02.2025 - Current
- Facilitated interviewing, hiring, and training of new housekeeping staff.
- Reviewed monthly financial statements to assess budgetary adherence in housekeeping operations.
- Verified accuracy of purchase orders before submission for approval.
- Recognized exceptional staff performance through reward programs.
- Provided guidance on cleaning techniques and chemical usage to enhance team efficiency.
- Monitored inventory levels of cleaning supplies and equipment to optimize resource management.
- Participated in interdepartmental meetings to ensure coordinated service delivery.
- Resolved customer complaints swiftly while maintaining high satisfaction ratings.
- Created weekly work schedules for housekeeping staff based on occupancy forecasts.
- Conducted regular performance reviews for housekeeping staff members.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Supervised daily operations of housekeeping department to ensure compliance with standards.
Housekeeping Operations Supervisor
Marriott Vacations Worldwide Corp
Palm Desert, CA
05.2018 - 02.2023
- Trained, mentored and motivated employees to maximize team productivity.
- Built and developed employee talent to drive engagement, resulting in advancement within company.
- Gathered and reviewed customer feedback to drive customer satisfaction and loyalty.
- Identified and implemented cost savings initiatives to meet company objectives.
- Reduced process lags and trained team members on best practices and protocols.
- Managed payroll for team of 145+ associates.
- Processed incentives and deductions around housekeeping department.
- Delegated tasks for completion, performed inspections and resolved housekeeping complaints promptly.
- Supervised and supported housekeeping personnel to maximize quality of service and performance.
- Trained, coached and mentored staff on best practices and protocols to secure smooth new program adoption.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Streamlined operational efficiencies by operating and training staff on power equipment tools.
- Placed housekeeping staff on specific shifts and room blocks based on abilities and daily requirements.
- Call off tracking and follow up with associates.
- Created trackers for tasks and equipment use to keep accountability.
- Assisted in covering areas around housekeeping department as necessary.
Houseman PM Shift
Marriott International, Inc.
Palm Desert, CA
05.2019 - 11.2019
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Collected and removed trash from rooms.
- Cleaned and sanitized bathrooms, replacing towels and toiletries.
- Removed soiled bedclothes and remade beds using clean sheets.
- Inspected and diagnosed malfunctioning machinery and performed basic maintenance.
- Leaded projects of cleaning after renovation of rooms.
- Assisted guests resolving basic issues with their rooms.
Education
Some College (No Degree) - Mechanical Engineering
Universidad Nacional De El Salvador
San Salvador, El Salvador.Skills
- Microsoft Office Suite
- Team leadership and management
- Staff development and training
- Multitasking and organization
- Quality assurance and improvements
- Customer service and relations
- Decision making
- Coaching and mentoring
- Recruitment and hiring
- HR knowledge
- Verbal and written communication
- Documentation and recordkeeping
- Attention to detail
- Maintenance coordination
- Office equipment management
- Spanish fluency
- Guest relations
- Department coordination
Languages
Spanish
Native/ Bilingual
English
Full Professional
Certification
- The Art Of Cleaning.
Accomplishments
- Leader of the Quarter - Marriott Vacations Worldwide 2022
Timeline
Assistant Housekeeping Manager
WorldMark by Wyndham
02.2025 - Current
Houseman PM Shift
Marriott International, Inc.
05.2019 - 11.2019
Housekeeping Operations Supervisor
Marriott Vacations Worldwide Corp
05.2018 - 02.2023
Some College (No Degree) - Mechanical Engineering
Universidad Nacional De El Salvador
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