Jimmy Nguyen
Garland,TX
Summary
I am a results-driven Associate Store Manager with a strong ability to increase productivity and efficiently complete tasks. I am skilled in inventory management, employee training, and customer service, ensuring smooth store operations. I excel in leadership, communication, and problem-solving, contributing to team success and positive customer experiences. I am always excited to learn new things and am very focused on self-growth to strengthen my skills and increase my value as an asset wherever I go. I can take on different projects and deliver excellent results. I am confident that my dedication and commitment will be an asset to your company.
Overview
8
8
years of professional experience
Work History
ASSOCIATE STORE MANAGER - DESIGN
WEST ELM PLANO
08.2022 - 09.2024
- Hire, train, and develop a team of designers, holding accountability for all design crew expectations.
- Develop and manage clientele programs and create leads to drive sales and establish a target pipeline.
- Implement and hold accountability for SPH expectations.
- Coach designers to utilize selling essentials and resources to create an exceptional experience for customers.
- Reinforce customer service principles by coaching the team on their successes and challenges.
- Motivate, coach, and develop talent within the team to maximize potential and growth.
ASSISTANT MANAGER - OPERATION
WEST ELM PLANO
02.2017 - 08.2022
- Lead customer operations fulfillment across all channels (order pick up, outgoing shipment, home delivery, receiving shipments, etc.).
- Oversee and coach back of house productivity in stockroom standards and processing.
- Ensure effective stockroom organization and supplies to maximize efficiency, safety, and OMNI fulfillment.
- Oversee store repairs and maintenance.
- Train and develop staff to achieve operational excellence and goals.
- Create a back of house strategy to ensure a passing annual store audit review.
- Analyze sales and product reports to improve services in margin and profitability.
Education
Associate of Arts And Sciences -
RICHLAND COLLEGE
12.2016
DIPLOMA OF HIGH HONORS -
NORTH DALLAS HIGH SCHOOL
06.2014
Skills
- Staff Management
- Microsoft Office
- Problem Solver
- Leadership
- Detail Oriented
- Execution
- Hiring and Training
- Payroll
- Inventory Control
- Operations Oversight
- Driving Sales
- Budgeting
- Store Management
- Visual Merchandising
- Operations Management
- Trouble Shooting
- Logistics Analysis
- Recruiting
- Business Development
- Customer Service Management
- Workforce Management
- Upselling and Cross Selling
Timeline
ASSOCIATE STORE MANAGER - DESIGN
WEST ELM PLANO
08.2022 - 09.2024
ASSISTANT MANAGER - OPERATION
WEST ELM PLANO
02.2017 - 08.2022
Associate of Arts And Sciences -
RICHLAND COLLEGE
DIPLOMA OF HIGH HONORS -
NORTH DALLAS HIGH SCHOOL