Jimmy Nguyen
Allen,TX
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Procurement Manager
Dentek Systems
Richardson, Texas
07.2023 - 11.2024
- Conducted market research to identify new sources of supply that offered competitive prices.
- Maintained up-to-date records of all purchases made by the organization including invoices, contracts.
- Researched new products or technologies available in the market that could benefit the organization's operations.
- Prepared reports on purchasing activity including cost savings achieved through negotiations with suppliers.
- Developed and maintained effective relationships with suppliers and negotiated contracts with them.
- Managed the procurement process from purchase order generation to delivery of goods or services.
- Developed procurement budgets to reduce unnecessary expenditures.
- Ordered new materials to prevent shortages and approved delivery details and times.
Licensed Insurance Agent
Premier Health Solutions
Frisco, TX
04.2021 - 03.2023
- Explained different options to prospective clients, encouraging sale of insurance policies that best fit needs.
- Responded to customer inquiries and problems to promote great service.
- Analyzed customer needs and provided best options, upselling products and services.
- Researched insurance plans to find good options for clients' needs.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Conducted telephone appointments with prospective clients to build rapport and sell insurance services.
- Stayed abreast of industry changes to amend insurance programs for existing and prospective clients.
Customer Service Representative
Quality Customs Distribution
Frisco, TX
04.2020 - 04.2021
- Receive and process customer orders via telephone, evaluating and adjusting them as needed to ensure accuracy, completeness, and a high level of customer service.
- Communicate relevant information about orders, products, promotions, and ordering procedures, including training when necessary.
- Handle various documents such as driver trip records, order adjustments, variances, special deliveries, credits and debits, shortage reports, and product complaints to meet customer requirements and maintain accurate records.
- Prints and distributes customer order forms to streamline the ordering process, aligning with customer needs and product limitations.
- Maintains comprehensive customer files and records to ensure thorough documentation and support for customer service functions.
- Performs additional related tasks as assigned.
Licensed Insurance Agent
Adroit Health Group
McKinney, TX
12.2018 - 04.2020
- Address member inquiries and concerns regarding existing insurance coverage.
- Recommend suitable products and plan solutions, providing rate quotes for immediate coverage.
- Guide new members through the application process for new insurance coverage.
- Proactively contact new insurance members via phone to ensure they understand their plans and benefits.
- Build rapport with members by conducting follow-up calls to address any additional needs.
- Audit all revenue-related details to ensure accuracy and compliance.
- Consistently achieve monthly targets for business retention.
Workforce Analyst
Ambit Energy
Plano, TX
01.2016 - 12.2018
- Monitor call center activities in real time, including call volume and representative performance.
- Generate daily reports on call-outs, schedule adherence, statistics, and FMLA status.
- Adjusted schedule as needed.
- Extensively utilize Excel for report compilation, employing V-Lookup, Pivot Tables, and formulas.
- Collaborate with management and operations teams to ensure compliance with company standards.
- Manage adjustments to call center schedules to maintain sufficient daily resource coverage.
Customer Service Representative
Ambit Energy
Plano, TX
01.2014 - 01.2016
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, and billing.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Education
Some College (No Degree) - Photography
Richard Community College
Dallas, TXSkills
- Price negotiation
- Analytical thinking
- Communication
- Vendor management
- Teamwork
- Time management
- New vendor setup
- MS office
- Cost controls
- Reliability
- Organizational skills
- Multitasking
- Pricing updates
- Team building
- Excel
- Outlook
Affiliations
- Woodworking Enthusiast
- Videographer
- Video Editor
Accomplishments
- Employee of the Month 6x – Recognition for outstanding performance or dedication.
- Top 10% Performer
- Top Trainer
- Perfect Attendance
Certification
- Health Insurance
Timeline
Procurement Manager
Dentek Systems
07.2023 - 11.2024
Licensed Insurance Agent
Premier Health Solutions
04.2021 - 03.2023
Customer Service Representative
Quality Customs Distribution
04.2020 - 04.2021
Licensed Insurance Agent
Adroit Health Group
12.2018 - 04.2020
Workforce Analyst
Ambit Energy
01.2016 - 12.2018
Customer Service Representative
Ambit Energy
01.2014 - 01.2016
Some College (No Degree) - Photography
Richard Community College