Jimmy Parnell
Mobile ,AL
Summary
Dynamic Technical Support Engineer with a proven track record at Pilot Catastrophe, adept in technical troubleshooting and hardware configuration. Excelled in enhancing customer satisfaction through effective problem-solving and empathetic customer support. Demonstrated ability to improve system reliability and reduce issue recurrence, contributing to increased loyalty and repeat business.
Overview
8
8
years of professional experience
Work History
Technical Support Engineer
Pilot Catastrophe
10.2022 - 10.2024
- Conducted root cause analysis of technical issues, implementing preventive measures for future occurrences.
- Provided remote assistance to clients, ensuring timely resolution of software and hardware concerns.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Enhanced customer satisfaction by resolving complex technical issues promptly and effectively.
Sales Associate
Foot Locker
12.2019 - 10.2022
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Customer Service Representative
CNC Catastrophe & National Claims
07.2016 - 04.2017
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Leflore High School
Mobile, AL05.2013
Skills
- Technical Support
- Technical Troubleshooting
- Hardware Configuration
- System Troubleshooting
- Customer Support
- Technical Documentation
- Software Installation
Timeline
Technical Support Engineer
Pilot Catastrophe
10.2022 - 10.2024
Sales Associate
Foot Locker
12.2019 - 10.2022
Customer Service Representative
CNC Catastrophe & National Claims
07.2016 - 04.2017
Leflore High School