Jimmy Passmore
Lincoln Park,MI
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Field Manager
Imaginow Consulting Group
Allen Park, MI
08.2021 - 07.2024
- Qualify eligible applicants for Lifeline and ACP programs.
- Provide affordable phone and internet services to low income households.
- Recruited and managed a team of 10 agents.
- Coached, mentored and trained team members in order to improve their job performance.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Established ambitious goals for employees to drive performance and exceed business targets.
- Ensured compliance with applicable laws, regulations and company policies at all times.
- Conducted performance reviews for staff; provided feedback on strengths and weaknesses as well as development opportunities.
- Assisted other sales representatives as needed during peak seasons or busy times.
- Resolved customer complaints in an efficient manner while maintaining a positive relationship with them.
Warehouse Worker
Amazon
Romulus, MI
10.2018 - 07.2021
- Tracked and organized merchandise for fulfilling customer orders.
- Lifted and scanned boxes efficiently for optimal productivity.
- Organized various sizes of boxes and small envelopes
- Ensured accurate placement of boxes and packages on designated pallets
- Wrap pallets.
Education
High School Diploma -
River Rouge High School
River Rouge, MI06-2012
Some College (No Degree) -
Defiance College
Defiance, OHSkills
- Crew Management
- Inventory Management
- Field Operations
- Project Planning
- Time management abilities
- Employee Development
- Team building
- Barcode scanning
- Order Picking
- Shipment Palletization
- Order Fulfillment
- Self-Motivated and Disciplined
- Attention to Detail
Timeline
Field Manager
Imaginow Consulting Group
08.2021 - 07.2024
Warehouse Worker
Amazon
10.2018 - 07.2021
High School Diploma -
River Rouge High School
Some College (No Degree) -
Defiance College
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