Jimmy Rodriguez
BRONX,NY
Summary
Experienced customer service supervisor with a passion for coaching and people development. Proficient in developing and implementing strategies to improve customer satisfaction. Strong leadership and excellent communication skills. Seeking to leverage my experience and skills in a new role as an assistant manager to contribute to the continued success and growth of the organization.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Customer Service Supervisor
Ridgewood Savings Bank
03.2014 - Current
- Maintains a high level of productivity through guidance, training, and coaching.
- Monitors daily work for accuracy.
- Monitors cross-selling opportunities and maximizes sales performance through skills transfers and individual development plans for Universal Bankers.
- Review daily printouts to prevent financial loss and monitor suspicious activity.
- Ensures appropriate cash orders are made by monitoring daily branch cash flow.
- Helping with the retrieval of ATM deposits and adjusting account check holds to prevent financial loss.
- Maintained dual control and proper security procedures.
- Ensures appropriate cash supply for Automated Cash Dispensers and Automated Teller Machines.
Education
High School Diploma -
South Bronx High School
701 ST. Ann's Ave, Bronx, NY 1045506.2004
Skills
- Proficient in Microsoft Word
- Proficient in Microsoft Excel
- Outstanding written and communication skills
- Proficient in providing guidance, support, and motivation to individuals
- Adapt at multi-tasking
Certification
Notary Public
NMLS Certified
Timeline
Customer Service Supervisor
Ridgewood Savings Bank
03.2014 - Current
High School Diploma -
South Bronx High School
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