Starr Weisenberg
Bronx,NY
Summary
Meticulous, motivated professional, excellent at juggling multiple tasks and working under pressure, and in a team-oriented setting. Dedicated to maintaining professional standards and ethical work-habits. Articulate and friendly with a professional demeanor.
Overview
21
21
years of professional experience
Work History
Customer Service Supervisor
New York Allergy & Sinus Centers
New York, NY
04.2019 - Current
- Oversee a team of 5 customer service professional assisting allergy and sinus patients
- Establish and update work schedules to account for changing staff levels and expected workloads.
- Supervise day-to-day customer service operations to provide staff with guidance and drive productivity.
- Maintain a professional and friendly demeanor while answering calls, scheduling new-pt appointments and verifying insurances
Customer Service Representative/Account Specialist
WIN Fertility
Greenwich, CT
06.2018 - Current
- Point person for all specialized “carve-out” accounts with enhanced fertility benefits and reimbursement programs
- Assisted in creating and maintaining an effective model for the handling of all “carve-out” accounts
- Respond to all new member inquiries via website, text messaging system and telephone, thoroughly and professionally
- Provide an explanation of fertility benefits and reimbursement process to new and existing members
- Verify member eligibility for enhanced fertility benefits and reimbursement program
- Communicate directly with doctors offices via telephone, fax, and email.
- Prepare and process a high volume of provider requests for authorizations of medical procedures
- Provide information to providers about member approvals and authorization information confirming member coverage for elective IVF, ZIFT, and Donor Services.
- Prepare prescription requests and forward approved prescriptions to pharmacy for processing
- Follow HIPPA protocol when discussing or accessing info.
Department Supervisor
New Hope Fertility Center
New York, NY
08.2014 - 09.2017
- Supervised and managed all day to day functions of the IOV and Call-Center depts.
- Interviewed and trained all new Call-Center personnel, managed time cards and schedules for all reps.
- Reviewed the medical director’s schedule daily and made any necessary patient appointment changes
- Monitored live and recorded customer service calls for quality assurance
- Handled patient complaints
- Reviewed and documented all IOVs (Initial office visits) scheduled and drafted weekly reports
- Organized weekly team meetings, coordinated customer service training sessions for all departments
- Triaged all incoming calls, used ticketing system to deliver messages to various departments
- Scheduled all IOVs and recurring doctor’s, monitoring and lab visits. Followed up on missed and cancelled appointments
- Provided assistance to patients regarding lab results, billing inquiries, payments, lab requisitions, medical records and general information, etc.
Medical Dispatcher
All Voice Communications
New York, NY
06.2010 - 07.2013
- Answered hundreds of patient calls and inquiries on a daily basis
- Took detailed messages for physicians and other health professionals using medical office answering software
- Dispatched phone messages to doctors, nurses and other health professionals verbally or by email, fax, text, alpha messaging, etc.
Business Development Director/Scheduling Coordinator
Prime Home Health Services LLC
NY, New York
10.2008 - 06.2010
- Provided administrative support for the VP of Operation and Business Development
- Scheduled appointments for VP, maintained event calendar
- Represented the company at health service conferences and seminars
- Researched and ordered promotional items and office supplies, maintained product inventory
- Coordinated informational luncheons for marketing department
- Scheduled home health aide visits for patients
Legal Assistant
Law Office of Samuel E. Kramer
NY, New York
07.2003 - 09.2008
- Served as liaison between clients and attorneys
- Managed attorney calendar, logged attorney hours, billed clients
- Assisted attorney in drafting and preparing legal documents, filed documents in Court
- Handled all incoming and outgoing correspondence
- Prepared and opened files for new clients
Education
Bachelor of Arts - Mass Communications
Lehman College
Bronx, New York2007
Skills
- Effective leadership and motivational skills
- Exceptional telephone etiquette
- Strong time-management and administrative skills
- Solution oriented
- 50 WPM typing speed
- Creative problem solving
- Proficient in Microsoft Word, Word Perfect, Time Slips, Daytimer, Lytec, DOC
Timeline
Customer Service Supervisor
New York Allergy & Sinus Centers
04.2019 - Current
Customer Service Representative/Account Specialist
WIN Fertility
06.2018 - Current
Department Supervisor
New Hope Fertility Center
08.2014 - 09.2017
Medical Dispatcher
All Voice Communications
06.2010 - 07.2013
Business Development Director/Scheduling Coordinator
Prime Home Health Services LLC
10.2008 - 06.2010
Legal Assistant
Law Office of Samuel E. Kramer
07.2003 - 09.2008
Bachelor of Arts - Mass Communications
Lehman College