Talented Experienced Leader / District Manager competent in handling district budgeting, sales planning, and recruitment. Stays current on internal policies and applicable regulations to run profitable and compliant operations. Motivational leader with proven skills in people and program management.
Overview
34
34
years of professional experience
Work History
Disrtrict Manager
Mobilelink USA
San Antonio, TX
07.2022 - Current
Oversee multiple locations throughout San Antonio
Checked team performance and KPIs to address deficiencies and manage territory
Developing management for the next level
Recruited, hired, and onboarded district staff and implemented initiatives to maintain low turnover rate
Developed managers into successful leaders through training and hands-on support
Monitored operations to check and enforce regulatory and procedural compliance
Built and maintained successful teams, directing, motivating, and disciplining staff
Creating a positive environment for employees.
Strategized business operations, merchandising strategies and personnel moves.
Planned budgets based on forecasted sales figures and monitored expenses throughout the year.
District Manager
Premium Wireless
San Antonio, TX
10.2021 - 03.2022
I oversee 26 retail locations in San Antonio and on the outskirts of San Antonio
Maintain business relations with retail management and focus on increasing customer engagement to increase sales production in addition to training employees on correct selling behaviors
Developed managers into successful leaders through training and hands-on support
Recruited, hired and onboarded district staff and implemented initiatives to maintain low turnover rate
Checked team performance and KPIs to address deficiencies and manage territory.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Provided ongoing coaching and training for store managers on how to maximize productivity and profits.
Developed strategic plans for increasing sales, reducing costs, improving operations efficiency.
District Manager
Connectivity Source – T-Mobile retailer
San Antonio, TX
10.2018 - 08.2021
Oversees multi stores in the San Antonio/Laredo area
Incredibly involved in store operations and sales on the sales floor
Created a new culture and structure for my stores and managers along with creating a fun environment for the employees to be successful
Within my first 2 full months the district went from ranked 87th in the company to ranked 2nd in the company
Train and develop employees for the next level and implement correct selling behaviors to increase sales.
Conducted regular store visits to ensure compliance with company policies, standards, and regulations.
Worked with direct reports to develop and implement action plans, improving operating results.
Identified opportunities for process improvement across multiple locations within the district.
Mentored team members by demonstrating best practices for sales and customer service.
Improved profit margins by effectively managing expenses, budget and overhead, increasing closings and optimizing product turns.
Multi Unit Market Manager / District Manager
Sprint Corporate
San Antonio, TX
09.2004 - 10.2018
Managed and improved sales production in multiple type of Sprint stores (A-100 Store, A-Store, B-Store, C-Store, AAFES (Military Base Stores - Multi units)
Responsibilities: Provide a great sales and customer service environment for my employees and for the customers
Manage and trained a large group of employees (Sales Representatives, Technicians and Assistant Managers), responsible for hiring qualified candidates, improving monthly sales and surpassing monthly goals in sales and customer service, daily cash handling, conducting store audits, train employees to improve sales and provide excellent customer service, in charge of store inventory and conducting monthly inventory counts, creating spreadsheets in excel and power point
Managed 18 different store locations as a Market Manager
Achievements: multiple years of Top Market in sales and customer service.
Worked with cross-functional teams to achieve goals.
Ensured that all stores met their monthly targets by providing guidance and support as needed.
Sales Manager
IPAC / World Car
San Antonio, TX
12.2000 - 09.2004
Responsibilities: Provide excellent customer service, Exceed monthly sales goals, In charge of the New Hire Training Program, Finance advisor, Assisted new hires in closing sales
Achievements: 6 months awarded Top Sales Advisor in Sales for the year.
Managed daily operations of sales department, including supervision of staff members.
Developed and implemented sales strategies to increase market share.
Trained, coached, and mentored junior sales personnel to ensure success in their roles.
Delivered sales presentations focused on offerings and unique advantages over competitors.
Tracked monthly sales to generate reports for business development planning.
Correctional Officer Lieutenant
Texas Dept of Criminal Justice
San Antonio, TX
05.1990 - 10.2000
Supervise and manage a large group of inmates, Investigations, Counseling and disciplinary advisor, Gang Intelligence, Field work force.
Investigated incidents occurring within the facility including inmate assaults on staff or other inmates as well as infractions of institution policy.
Participated in hearings convened by prison administrators regarding potential violations of parole conditions by released offenders monitored by the institution's Parole Office.
Briefed superiors of incidents and misconduct and recommended disciplinary actions.
Coordinated transfers of inmates between institutions in order to maintain population control levels.
Prepared written reports concerning inmate's misconduct.
Searched building and grounds, living quarters and work areas for contraband.
Diffused disruptive behavior by verbal interventions.
Store Manager/Assistant Retail Sales Manager at Waterview Suprette and LottoStore Manager/Assistant Retail Sales Manager at Waterview Suprette and Lotto