Summary
Overview
Work History
Education
Skills
Other
Awards
Certification
Timeline
Generic
Yolanda Willis

Yolanda Willis

McDonough,GA

Summary

Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Manager

Silver Waves Inc
08.2014 - 08.2023
  • As the store manager of American Gifts, I was responsible for the overall management of the store.
  • This included developing and implementing business strategies, managing inventory and staff, and providing customer service.
  • I also created weekly schedules, placed and received orders, and trained and motivated my team.

Head Cashier Supervisor/ Cashier

The Home Depot Pooler, Ga
03.2013 - 05.2014
  • As the Head Cashier, I was responsible for opening the store, counting the money in all registers at the start and end of each shift, leading a team, providing breaks, providing excellent customer service, accepting and processing payments from customers, and handling returns and exchanges of products.
  • Trained and coached cashier team members on checkout procedures and strategies to maximize customer satisfaction.
  • Backed up cashiers and customer service employees on questions such as rules on refunds and defective items.

Education

Real Estate Salesperson License -

Coldwell Banker Access Realty
Savannah, GA
08.2023

Freight Broker/Agent training online course -

Georgia Southern University
Savannah, GA
07.2022

Bachelor of Science - Business Administration And Management

University of Phoenix
09.2016

Skills

  • Retail & Sales Management
  • Customer service
  • Microsoft Word, Excel, Powerpoint
  • Employee Training
  • Scheduling and Coordinating
  • Social Media Platforms
  • Issue and Conflict Resolution
  • Notary Public
  • Customer Relationship Management
  • Team Leadership
  • Verbal and Written Communication

Other

 English

Awards

#1 in the first Mason Hall Annual Chili Competition - 2014

Certification

  • CNP - Certified Notary Public
  • Twic Card holder

Timeline

Manager

Silver Waves Inc
08.2014 - 08.2023

Head Cashier Supervisor/ Cashier

The Home Depot Pooler, Ga
03.2013 - 05.2014

Real Estate Salesperson License -

Coldwell Banker Access Realty

Freight Broker/Agent training online course -

Georgia Southern University

Bachelor of Science - Business Administration And Management

University of Phoenix

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Yolanda Willis