Jimmy Silveira
Santa Clara
Summary
Dynamic leader with extensive experience at Santa Clara County Public Health Department, excelling in electronic vital records management and team training. Successfully transitioned to a paperless office, enhancing operational efficiency. Known for exceptional customer service and effective multitasking, ensuring timely and accurate vital statistics processing while fostering a collaborative team environment.
Overview
36
36
years of professional experience
1
1
Certification
Work History
Chief Registrar of Vital Statistics
Santa Clara County Public Health Department
San Jose, CA
08.2016 - Current
- Oversee a team of four individuals in birth and death review and registration processes.
- Led transition to paperless office, reducing environmental impact and operational costs.
- Implemented electronic vital record systems to streamline data management and improve accessibility.
- Developed training and work instruction materials for staff onboarding, enhancing operational efficiency and consistency in procedures.
- Oversee scheduling of appointments, optimizing resource allocation and minimizing wait times for our clients and partners.
- Act as an information source for the public, funeral directors, medical records personnel, and the Medical Examiner Coroner office on a variety of vital records matters.
Vital Record Specialist II
Santa Clara County Public Health Department
San Jose, CA
08.2013 - 08.2016
- Followed all company policies and procedures to deliver quality work.
- Reviewed and registered birth and death records and issued permits for final disposition of human remains.
- Reported cases of contagious disease to the Office of the Medical Examiner Coroner and other required agencies.
- Processed birth and death applications for the public and funeral homes.
- Answered phones and emails and forwarded messages as needed.
Funeral Arrangement Counselor
Willow Glen Funeral Home
San Jose, CA
02.2009 - 08.2013
- Provided compassionate support to families during funeral services planning.
- Facilitated memorial service planning, setting up the chapel, ensuring personalized tributes for loved ones.
- Created death certificate records and electronically submitted them to the county for registration.
- Answered phones, scheduled appointments with grieving families.
- Scheduled funeral arrangements with churches, cemeteries, musicians.
- Cleaning the facility and vehicles, as necessary, sanitizing, vacuuming, sweeping, mopping, taking out the trash.
Co-Owner/Manager
Kentucky Fried Chicken
Santa Clara, CA
08.1989 - 02.2009
- Managed and trained a team of 25+.
- Processed new hire on-boarding paperwork.
- Oversaw daily store operations, ensuring efficient workflow and optimal customer experiences.
- Oversaw inventory management processes, reducing waste and improving food quality freshness standards.
- Developed training programs for staff, enhancing service efficiency, facility cleanliness, and customer satisfaction.
- Led team meetings to align goals, improve communication, and boost overall employee morale.
- Enhanced customer satisfaction by resolving disputes promptly, and ensuring high-quality service.
- Cross-trained existing employees to maximize team agility and performance.
Education
No Degree - Business Administration And Management
Patten University
Oakland, CANo Degree - Web Graphic Design/General Education
Mission College
Santa Clara, CANo Degree - Video Game Simulation And Programming
DeVry University
San Jose, CASkills
- Team leadership
- Electronic vital records data record keeping management
- Quality assurance and compliance
- Exceptional customer service
- Appointment scheduling
- Effective multitasking
- Effective team collaboration
- Effective time management
- Excellent communication
- Strong organizational abilities
Certification
- CA Responsible Beverage Service (RBS) Certification - March 2025 to present
- ServSafe Certification - August 1989 to February 2009
Languages
English
Native or Bilingual
Spanish
Professional Working
Portuguese
Native or Bilingual
Timeline
Chief Registrar of Vital Statistics
Santa Clara County Public Health Department
08.2016 - Current
Vital Record Specialist II
Santa Clara County Public Health Department
08.2013 - 08.2016
Funeral Arrangement Counselor
Willow Glen Funeral Home
02.2009 - 08.2013
Co-Owner/Manager
Kentucky Fried Chicken
08.1989 - 02.2009
No Degree - Business Administration And Management
Patten University
No Degree - Web Graphic Design/General Education
Mission College
No Degree - Video Game Simulation And Programming
DeVry University