Jimmy So
Signal Hill,CA
Summary
Results-driven LTL Operations Manager with over 11 years of experience in freight operations, logistics optimization, and team leadership within the transportation industry. Proven success in improving service quality, reducing costs, and ensuring on-time delivery across multi-terminal LTL networks. Skilled in dispatch management, load planning, and compliance with DOT and safety standards. Adept at driving continuous improvement and operational excellence in fast-paced logistics environments.
Overview
12
12
years of professional experience
Work History
LTL Operations Manager
XPO
Santa Fe springs
08.2013 - 11.2025
- Manage daily operations of drivers, dockworkers, and dispatchers handling shipments per day.
- Oversee pickup, delivery, and linehaul planning to ensure 98%+ on-time performance.
- Implemented process improvements that reduced transit time.
- Maintain compliance with DOT, OSHA, and company safety regulations.
- Collaborate with customer service and sales teams to enhance client satisfaction and resolve freight issues promptly.
- Utilize TMS and KPI reporting to monitor productivity, claims ratios, and cost per hundredweight.
- Supervise training and performance evaluations to promote safety and efficiency.
Education
High School Diploma -
Long Beach Poly
Long Beach, CASkills
- LTL Freight Operations Management
- Dispatch & Routing Optimization
- Linehaul Planning
- Cost Control & Budget Management
- DOT & OSHA Compliance
- Freight Claims & Quality Control
Accomplishments
- Reduced overall operational costs through process optimization.
- Improved on-time delivery rate within 12 months.
- Led a team that achieved consecutive months without safety incidents.
- Successfully integrated a new TMS system, improving visibility and tracking accuracy.
Timeline
LTL Operations Manager
XPO
08.2013 - 11.2025
High School Diploma -
Long Beach Poly