Gorana Bencic
Pittsburgh,PA
Summary
Dynamic logistics and freight forwarding professional with 14+ years of experience in international shipping, import operations, and customer service. Strong background in ocean, air, and air/sea freight coordination, warehousing logistics, and end-to-end supply chain execution. Proven ability to manage global vendor relationships and collaborate with overseas agents to ensure seamless cargo movement from origin to final delivery. Known for operational ownership, reliability, attention to detail, and strong relationship management with customers and partners.
Overview
17
17
years of professional experience
Work History
Partner / Import Operations & Logistics Manager
Westar International Freight Forwarders
01.2013 - Current
- Serve as Partner in the business, contributing to operational leadership, customer strategy, and long-term organizational growth
- Lead end-to-end import operations for international freight shipments across ocean, air, and multimodal logistics networks
- Manage daily coordination with shipping agents across Europe to arrange pickups, export handling, and international routing
- Oversee consolidation of shipments into Full Container Load (FCL) ocean freight and management of Less-than-Container Load (LCL) operations
- Direct domestic transportation planning including LTL and FTL final-mile delivery coordination
- Manage customs documentation workflows and ensure accurate, timely communication with brokers and customers
- Act as primary logistics liaison for customers, overseeing shipment lifecycle from origin through final delivery
- Monitor shipment tracking, operational performance, billing accuracy, and service quality control
- Train and support team members on logistics processes, customer communication standards, and operational procedures
- Strengthen international partnerships through travel (including Germany) and ongoing engagement with global agents and trade organizations
- Represent the business at industry trade shows and German Business Association events to support relationship development and growth initiatives
- Maintain a consistent record of operational reliability and accountability with no unplanned absences in over 14 years
Operational Support Specialist
DTGRuelle
01.2010 - 01.2012
- Supported daily logistics and customer service operations in a fast-paced environment
- Coordinated shipment communication between customers and carriers
- Maintained accurate documentation and operational records
- Assisted team members in ensuring efficient workflow and service delivery
Customer Service Representative
PNC Bank
01.2009 - 01.2010
- Provided customer support for banking transactions and account services
- Delivered accurate and professional service in a high-volume environment
- Managed multiple responsibilities while maintaining strong attention to detail and compliance standards
Education
BA -
Edinboro University of Pennsylvania
01-2008
Skills
- International freight forwarding & import operations
- Ocean, air, and multimodal logistics coordination (FCL/LCL, LTL/FTL)
- Global vendor and overseas agent relationship management
- End-to-end supply chain execution and shipment lifecycle management
- Customer relationship management and service excellence
- Operational problem-solving with strong attention to detail and reliability
Leadership & Community Involvement
- Board Member – Croatian Community Committee
- Board Member – Lexington Condo Association
Languages
Croatian
Serbian
Slovak
English
Timeline
Partner / Import Operations & Logistics Manager
Westar International Freight Forwarders
01.2013 - Current
Operational Support Specialist
DTGRuelle
01.2010 - 01.2012
Customer Service Representative
PNC Bank
01.2009 - 01.2010
BA -
Edinboro University of Pennsylvania