Jimmy Willis
Kalamazoo,MI
Summary
Experienced 911 Dispatch Supervisor with a background in Graphic Design.
Overview
9
9
years of professional experience
1
1
Certification
Work History
911 DISPATCHER
Allegan County Central Dispatch
Allegan, MI
01.2024 - Current
- Efficiently managed incoming emergency calls, assessing situations and dispatching appropriate resources to ensure swift responses
- Analyzed incoming information to identify potential threats, assess severity levels, and determine the appropriate course of action
- Provided clear and concise instructions to callers in distress, offering reassurance and guidance while gathering essential information
- Managed radio communication, computer-aided dispatch systems, and other communication tools effectively during peak activity periods.
911 DISPATCH SUPERVISOR
Pride Care Ambulance
Kalamazoo, MI
12.2014 - 08.2023
- Demonstrated the ability to make quick decisions under pressure, even when faced with life-threatening scenarios
- Demonstrated leadership by recruiting, hiring, and helping to train others
- Successfully managed a team of 9 dispatchers responsible for taking over 100 emergent and non-emergent calls a day
- Prioritized responses to public emergency and non-emergent calls to promptly dispatch police, fire, and EMS while tracking data in real-time
- Created and analyzed multiple reports using Excel to determine call volume, average call times, municipalities, and response times
- Expertise in developing and implementing transportation schedules for emergent and non-emergent patients.
FREELANCE GRAPHIC DESIGNER
Self Employed
McHenry, IL
01.2008
- Developed, designed, laid out, and produced a variety of technical illustrations for brochures, banners, and signs
- Consulted with clients to define design requirements and manage product development projects
- Leveraged proficiency in Adobe InDesign, Photoshop, and Illustrator to design email blasts, catalogs, posters, and other promotional materials.
Education
Bachelor of Science - Graphic Communications
Western Illinois University
01.2009
Skills
- Dispatch Coordination
- Team Leadership and Management
- 911 System Information Databases
- Documentation and Reporting
- Proficient in Excel and Word
- Proficient in Adobe Software Creative Programs
Certification
- Emergency Medical Dispatch (EMD)
- CPR certified
- LEIN certified
Timeline
911 DISPATCHER
Allegan County Central Dispatch
01.2024 - Current
911 DISPATCH SUPERVISOR
Pride Care Ambulance
12.2014 - 08.2023
FREELANCE GRAPHIC DESIGNER
Self Employed
01.2008
Bachelor of Science - Graphic Communications
Western Illinois University
- Emergency Medical Dispatch (EMD)
- CPR certified
- LEIN certified
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