Jimmy Garrett Jr. Information Technology Professional
Houston,Texas
Summary
Detail-oriented leader with a proven track record in warehouse management, customer service support, and administrative assistance. Successfully launched a business that generated over $50,000 in revenue within its first year, demonstrating strong entrepreneurial skills and business acumen. Highly motivated to transition into the IT sector, equipped with certifications including Microsoft SC-900 and CompTIA A+, while actively pursuing additional qualifications in CompTIA Network+, Security+, Linux, and Microsoft Azure. Committed to leveraging exceptional communication skills and adaptability to contribute effectively in entry-level IT positions within both private and government sectors.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Sales Associate and Training Specialist
Empire Elite Enterprise
10.2024 - 07.2025
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Helped bring in new talent and trained them to company standards.
Sales Associate
Insightful Minds and Solutions
12.2023 - 07.2024
- Provided positive first impressions to welcome existing, new, and potential customers.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
Warehouse Lead
Walmart distribution
02.2022 - 06.2023
- Employee onboarding and training.
- Perform safety walks that align with 5's.
- Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
- Inbound/ Outbound lean implementation.
- Staged and sorted products for loading.
- Protected company inventory by maintaining and organizing storage areas.
- Loaded and unloaded trailers with care and efficiency.
- Assisted with unloading trucks upon arrival of merchandise at the loading dock area.
- Removed damaged products from outgoing shipments during final inspections.
User Device Tech/IT Technician
BE Staffing Solutions/ Houston ISD
06.2021 - 12.2021
- Executed system tests to ensure quality assurance of products.
- Collaborated closely with other teams to ensure successful project completion.
- Identified opportunities for process optimization and automation.
- Communicates highly technical information to both technical and nontechnical personnel, and recommends hardware and
software solutions. - Completes the definition, design, images, and tier three support of end users computing devices.
- Develops, analyzes and maintains tools that support and automate processes for hardware or software product release.
- May conduct training programs designed to educate an organization’s computer users about basic and specialized applications.
- Works on problems of diverse scope where analysis of data requires evaluation of identifiable factors.
- Demonstrates good judgment in selecting methods and techniques for obtaining solutions.
- Maintains passwords, data integrity and file system security for the end user devices
Warehouse Associate
Peleton Interactive
09.2017 - 03.2021
- Control Inventory
- Packed and labeled merchandise to prepare for loading and shipment to customers.
- Communicated effectively with team members on matters related to work assignments.
- Assembling Peloton equipment
- Shipping, receiving, and picking product
- Forklift Certified
- Warehouse organization
- Delivery & customer service
Private Security Officer
Champion Security Service
01.2012 - 06.2017
- Investigated reports of theft and vandalism on the property.
- Escorted employees, visitors, or contractors during their time on the premises.
- Addressed customer concerns in a professional manner while enforcing company regulations.
- Monitored CCTV systems to detect any unauthorized activities.
- Secure Premises by patrolling property
Monitoring surveillance. - Prevent damage to property as well as full protection to client.
- Restrain all possible threats.
- De-escalate intense situations
Education
Associate of Arts -
San Jacinto Jr. College
My Computer College
08.2023
Universal Technical Institue
01.2014
High School Diploma -
Northshore Sr. High School
05.2007
No Degree - Computer Science
Lonestar College
Houston, TX05-2027
Skills
- Materials Transportation
- Shipping and Receiving
- Materials Management Experience
- Warehouse Functions
- Knowledgeable of I9 Solutions (electronic I9)
- IT/User Device Support
- Excellent customer service skills
- Proficient in Microsoft Office
- Proficient in Receptionist Duties
- Excellent communication skills
CompTIA A
- Components of Desktop PC’s, Installations & Configuration of Operating Systems, Maintain & Troubleshoot Installations of Microsoft Windows & Windows Operating Systems, Network Connections, Network Technologies, Support Laptops, Portable Computing Devices, Printers & Scanners, Support PC Security, Replace Computer Hardware, Systems Components
- TCP/IP, LAN, WAN, VLAN, Wi-Fi, VPN, VOIP, Install, Operate, Manage, Support & Troubleshoot Network
- Identify Security Threats, Harden Internal Systems & Services, Secure Network Communications, Manage PKI’s, Enforce Organizational Security Policies & Monitor Security Infrastructure
- Communication, Customer Service, Emotional Intelligence, Positive Attitude, Conflict Management, Teamwork, Time Management, Problem Solving, Active Listening
- Customer service
- Teamwork and collaboration
- Problem-solving skills
- Listening skills
CompTIA Network
CompTIA Security
Interpersonal
Certification
- CompTia A+ certified
- Microsoft Security Compliance and Identity Fundamental certified
- Linux/LPI
Timeline
Sales Associate and Training Specialist
Empire Elite Enterprise
10.2024 - 07.2025
Sales Associate
Insightful Minds and Solutions
12.2023 - 07.2024
Warehouse Lead
Walmart distribution
02.2022 - 06.2023
User Device Tech/IT Technician
BE Staffing Solutions/ Houston ISD
06.2021 - 12.2021
Warehouse Associate
Peleton Interactive
09.2017 - 03.2021
Private Security Officer
Champion Security Service
01.2012 - 06.2017
My Computer College
Universal Technical Institue
High School Diploma -
Northshore Sr. High School
Associate of Arts -
San Jacinto Jr. College
No Degree - Computer Science
Lonestar College
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