Summary
Overview
Work History
Education
Skills
Interests
Timeline
GeneralManager
Jimmy Henry

Jimmy Henry

Investigation Specialist
Curridabat,San Jose

Summary

Trustworthy and discreet person focus on doing his labors the best every day. Detail oriented organized collaborator, quick to learn in each environment. Looking for opportunities to help people with an excellent service attitude while showing my abilities and potential.

Overview

11
11
years of professional experience
18
18
years of post-secondary education
3
3
Languages

Work History

Investigation Specialist

Amazon
San Jose, San Jose
09.2019 - Current
  • Resolve investigations regarding seller abuse on Amazon platform and set actions to rectify the incorrect behavior. Review seller appeals and respective initial enforcements to determine its validity.
  • Conduct refreshers on conflictive topics for new investigators being top defect outliers with the goal to reduce investigator-led defects.
  • Participate on shadowing session when required and assist partners with investigations concerns.
  • Collaborate on projects for other departments looking to reduce backlogs.
  • Member of Huddle Masters initiative, aiming for better quality and knowledge, where i have to conduct meetings, escalate investigators concerns, and elaborate reports for all shift from my working department.
  • Multiple mentions for Stand Out performer and Zero Heroes from Recognition team.

Retail Bank Fraud Investigator

Sykes/Capital One
San Pedro, San Jose
02.2019 - 09.2019
  • Summarized all key information regarding investigation into detailed report for delivery to client.
  • Interviewed customers thoroughly, asking appropriate questions to ascertain critical details about each case.
  • Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
  • Provided exemplary level of customer service to clients and company personnel.
  • Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.

Sales and Framing Specialist

Galería Chavarria
Desamparados, San Jose
02.2010 - 02.2018
  • Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
  • Demonstrated products and specific features to customers.
  • Examined wood, work areas and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
  • Cut, measured and shaped wood after inspecting customer designs, and work orders.

Education

GED -

Ministerio De Educacion Publica
San Jose
01.2013 - 12.2013

Technical - Web Development

Universidad Cenfotec
San Jose
08.2021 - Current

Technical - Software Development

Academia 4.0
San Jose
09.2021 - Current

Technical - PC Operator( Windows Package)

ACAMUDE
San Jose
01.2014 - 07.2022

No Degree - Customer Service Seminar

ACAMUDE
San Jose
06.2014 - 07.2022

Skills

    Quick learner

Excellent written and verbal communication skills

Able to operate under preasure

Efficient

Detail-oriented

Multi-tasking

Time Management

Computer and internet skills

Fraud understanding

Interests

Learning programming

Astronomy

Photography

DIY projects

Timeline

Technical - Software Development

Academia 4.0
09.2021 - Current

Technical - Web Development

Universidad Cenfotec
08.2021 - Current

Investigation Specialist

Amazon
09.2019 - Current

Retail Bank Fraud Investigator

Sykes/Capital One
02.2019 - 09.2019

No Degree - Customer Service Seminar

ACAMUDE
06.2014 - 07.2022

Technical - PC Operator( Windows Package)

ACAMUDE
01.2014 - 07.2022

GED -

Ministerio De Educacion Publica
01.2013 - 12.2013

Sales and Framing Specialist

Galería Chavarria
02.2010 - 02.2018
Jimmy HenryInvestigation Specialist