Learning programming
Jimmy Henry
Investigation Specialist
Curridabat,San Jose
Summary
Trustworthy and discreet person focus on doing his labors the best every day. Detail oriented organized collaborator, quick to learn in each environment. Looking for opportunities to help people with an excellent service attitude while showing my abilities and potential.
Overview
11
11
years of professional experience
18
18
years of post-secondary education
3
3
Languages
Work History
Investigation Specialist
Amazon
San Jose, San Jose
09.2019 - Current
- Resolve investigations regarding seller abuse on Amazon platform and set actions to rectify the incorrect behavior. Review seller appeals and respective initial enforcements to determine its validity.
- Conduct refreshers on conflictive topics for new investigators being top defect outliers with the goal to reduce investigator-led defects.
- Participate on shadowing session when required and assist partners with investigations concerns.
- Collaborate on projects for other departments looking to reduce backlogs.
- Member of Huddle Masters initiative, aiming for better quality and knowledge, where i have to conduct meetings, escalate investigators concerns, and elaborate reports for all shift from my working department.
- Multiple mentions for Stand Out performer and Zero Heroes from Recognition team.
Retail Bank Fraud Investigator
Sykes/Capital One
San Pedro, San Jose
02.2019 - 09.2019
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Interviewed customers thoroughly, asking appropriate questions to ascertain critical details about each case.
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity.
- Provided exemplary level of customer service to clients and company personnel.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Sales and Framing Specialist
Galería Chavarria
Desamparados, San Jose
02.2010 - 02.2018
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Demonstrated products and specific features to customers.
- Examined wood, work areas and supplies for defects and damage prior to completing projects to determine accurate timelines and prices of projects.
- Cut, measured and shaped wood after inspecting customer designs, and work orders.
Education
GED -
Ministerio De Educacion Publica
San Jose 01.2013 - 12.2013
Technical - Web Development
Universidad Cenfotec
San Jose 08.2021 - Current
Technical - Software Development
Academia 4.0
San Jose 09.2021 - Current
Technical - PC Operator( Windows Package)
ACAMUDE
San Jose 01.2014 - 07.2022
No Degree - Customer Service Seminar
ACAMUDE
San Jose 06.2014 - 07.2022
Skills
Quick learner
Excellent written and verbal communication skills
Able to operate under preasure
Efficient
Detail-oriented
Multi-tasking
Time Management
Computer and internet skills
Fraud understanding
Interests
Astronomy
Photography
DIY projects
Timeline
Technical - Software Development
Academia 4.0
09.2021 - Current
Technical - Web Development
Universidad Cenfotec
08.2021 - Current
Investigation Specialist
Amazon
09.2019 - Current
Retail Bank Fraud Investigator
Sykes/Capital One
02.2019 - 09.2019
No Degree - Customer Service Seminar
ACAMUDE
06.2014 - 07.2022
Technical - PC Operator( Windows Package)
ACAMUDE
01.2014 - 07.2022
GED -
Ministerio De Educacion Publica
01.2013 - 12.2013
Sales and Framing Specialist
Galería Chavarria
02.2010 - 02.2018