India Scott
Enfield,NC
Summary
I am an experienced analyst prepared for this role with strong focus on data interpretation, financial modeling, and strategic planning. Known for collaboration and delivering results, adaptable to changing needs, and reliable. Skilled in data visualization, problem-solving, and stakeholder communication. Employers value analytical mindset, teamwork, and consistent performance.
Overview
17
17
years of professional experience
Work History
Bank Detection and Investigation Analyst, I (Government Reporting)
PNC Operations
Remote/Rocky Mount NC
08.2020 - 08.2025
- Review, investigate and process approximately 25 to 30 Canadian electronic funds transfer claims and Large Currency claims to FINTRAC with accuracy
- Apply subject matter and knowledge to review and process claims and escalate to management when needed
- Create and handle present fraud-related assignments and reports to leadership providing insight
- Identify high risk billing behaviors and fraud trends
- Developed and implemented process improvements resulting in enhanced efficiency across workflows.
- Handle sensitive and confidential information with integrity and professionalism
- Use defined research procedures to identify, detect, and resolve issues
- Training to ensure Quality Control guides lines are met following standard workflow and operating procedures to prevent fraud
- Ability to manage and work in different functions
- Ensure compliance with legal and regulatory requirements
- Evaluate referrals and determine if allegations require full investigation before submission
- Monitor claims throughout the E-file process and follow up to ensure timely payments with involved parties
- Provide detailed documentation and reports on claims status and outcomes
- Analyzed operational data to identify trends and inform strategic decision-making.
- Ensure claims are complete in a timely manner and accurate
- Perform adjustments on bank claims, claim re-work calculations and adjustments as necessary for overpayment refunds
- Use data, tools and best practices to manage operational risk
- Provide Attention to Detail when processing transactions
- Cross train on Quality Control Functions
- Provide job shadowing and training to new hires and refreshers to less experience team members and staff
- Ability to process, submit and E-file transactions
Swing Shift Manager
McDonalds Corporation
Nashville NC
04.2024 - 11.2024
- Lead Shift and crew workers
- Focus on Quality Service and overall cleanliness
- Prioritized tasks, allowing senior staff to increase revenue by 25%
- Handle inventory, review documents and paperwork
- Scan and stock items
- Effectively use a cash register, computer, and money drop safe
- Key holder to open and close the store
- Ability to shift change 1st and 2nd shifts
- Keep record of sales and products for inventory
- Manage shift, watch cameras, monitor drive thru
Bank Card Loss Prevention Detection and Investigation Analyst Sr. I
PNC Operations
Remote/Rocky Mount NC
07.2018 - 08.2020
- Responsible for early detection of suspicious activity and fraud
- Review and investigate about 50 to 60 incoming calls per day and 30 outbound calls per day
- Research and analyze bank activity
- Developed and implemented operational strategies, improving efficiency across departments.
- Follow Standard Workflow Procedures to prevent fraud
- Cancel Credit and Debit Cards
- Process Information with Accuracy
- Update Customer records accordingly
- Use defined research procedures to identify, detect, and resolve issues
- Working in a fast-paced manner
- Analyzed financial data to identify trends, enhancing decision-making processes.
- Managed Multiple Priorities
- Handle telephone and written inquires related to request for pre-approvals/preauthorizing, and increasing daily debit and credit limits
Operations Associate Rep I HCI Healthcare Imaging
PNC Operations Bank
Rocky Mount NC
04.2017 - 07.2018
- Key and Create explanation of benefits for major health care organizations
- Managed Multiple Priorities
- Follow standard work and operating procedures
- Process medical claims for major health care organizations
- Identify high risk billing behaviors, potential overpayments
- Responsible for data entering various customer required fields such as dollar amounts, co pays, deductibles, account numbers etc.
- Process claims in accordance with policies and procedures
- Provide Accuracy and Attention to Detail
- Provide feedback on workflow and work received
- Create and key multiple KFI 50 to 100 (Key from Image) claims
- Perform adjustments on healthcare claims, claim re-work calculations and adjustments as necessary for overpayment refunds
- Use data, tools and best practices to manage operational risk
- Provide Attention to Detail when processing transactions
- Cross train on Quality Control Functions
- Provide job shadowing and training to new hires and refreshers to less experience team members and staff
Customer Service Associate/ Sales Associate/ Travel Associate
AAA Carolinas
Roanoke Rapids NC
02.2014 - 06.2016
- Managed Multiple Priorities
- Bring Problems to solutions
- Resolved customer inquiries through effective communication and problem-solving strategies.
- Take about 30 to 40 emergency Roadside calls per day
- Update customer records accordingly
- Process information with accuracy
- Process payments with accuracy
- Trained new associates on company policies, procedures, and best practices in customer service.
- Collaborated with team members to enhance service delivery and elevate customer satisfaction.
- Provide feedback on workflow and work received
- Process Accounts
- Create memberships
- Work in a fast-past manner
Customer/ Sales Associate
EP Mart #3
Enfield NC
08.2011 - 01.2014
- Effectively use a cash register, computer, and money drop safe
- Scan digitals items, organize and stock items
- Review and process transactions to ensure accuracy
- Food safety classes
- Review documents and paperwork
- Prioritized task and allow senior staff to increase revenue by 25%
- Provide and safe and clean environment
- Key holder to open and close the store
- Ability to shift change 1st and 2nd shifts
- Keeping records of merchandise for inventory
- Soft people management skills
- Working in a fast and timely manner
Customer Service Associate
West Corporation
Rocky Mount NC
10.2010 - 12.2011
- Managed Multiple Priorities
- Taking 50 to 60 calls for mail ordered prescriptions over the phone
- Provide great customer service
- Typing and making sure transactions and request were complete
- Communicate effectively to customers
- Provide feedback on workflow and work received
- Specific responsibilities for functional areas
- Route calls to complete transactions
Production Associate
Hospira Corp.
Rocky Mount NC
01.2011 - 07.2011
- Inspect medicine
- Make sure appropriate materials are available to complete task
- Pack Medicine
- Make sure equipment is operational if applicable
- Collaborated with team members to streamline workflows, enhancing overall productivity.
- Make Labels
- Rework Packer
- Operated production machinery to assemble medical devices efficiently.
- Review Documents
- Prioritized task allowing senior staff to increase revenue by 25%
- Verify Work processes
- Complete work in a timely manner
- Manage Multiple Task
- Operate Machinery
Sales Associate and Cashier
Hardees of Enfield
Enfield NC
10.2008 - 10.2010
- Provide a safe and clean environment
- ServSafe Certification- Cooking
- Assisted customers with menu selections and order placements to enhance satisfaction.
- Working in a fast and timely manner
- Serve about 50 customers per day
- Provide excellent customer service
- Soft people management skills
- Scan and stock items
- Handle Cash Register and Computers
- Process Paperwork
- Managed Multiple Tasks
Education
High School Diploma -
Southeast Halifax High School
Halifax, NC06-2010
Skills
- Proficient with computers, operating machines and cash registers
- Working Knowledge of data entry, spreadsheets, and word processor
- Working Knowledge of PC Platform
- Process Claims and request with accuracy
- Research and Analyze
- Review and Investigate claims/transactions
- Make Judgment and Major Business Decisions based on business and company needs
- Follow standards work procedures
- Critical thinker
- Manage Multiple Priorities
- Attention to Detail
- Customer Focus
- Quick Learner
- Effective Communicator
- Utilize standard operating procedures
- Manage Risk
- Well Organized
- Effective Visual Learner
Timeline
Swing Shift Manager
McDonalds Corporation
04.2024 - 11.2024
Bank Detection and Investigation Analyst, I (Government Reporting)
PNC Operations
08.2020 - 08.2025
Bank Card Loss Prevention Detection and Investigation Analyst Sr. I
PNC Operations
07.2018 - 08.2020
Operations Associate Rep I HCI Healthcare Imaging
PNC Operations Bank
04.2017 - 07.2018
Customer Service Associate/ Sales Associate/ Travel Associate
AAA Carolinas
02.2014 - 06.2016
Customer/ Sales Associate
EP Mart #3
08.2011 - 01.2014
Production Associate
Hospira Corp.
01.2011 - 07.2011
Customer Service Associate
West Corporation
10.2010 - 12.2011
Sales Associate and Cashier
Hardees of Enfield
10.2008 - 10.2010
High School Diploma -
Southeast Halifax High School