Madison Presley
Austin
Summary
My name is Madison Olivia Presley and I prefer to go by Hawthorn Presley, I am new and upstart worker ready to take on any challenge that comes my way. I love learning new skills and getting to know new people, it is my goal to reach the top using every new skill I've learned along my journey. A true techie by heart and supporter for the people. Looking for my next big adventure, can't wait to see what the world has in store!
Overview
10
10
years of professional experience
Work History
Data Entry Clerk
Apex Systems (Apple Inc)
09.2024 - Current
- Gather and input valuable company and customer data into internal company systems in an accurate and thorough timely manner.
- Generate reports based on internal company data findings to store outputs in internal databases for company use.
- Assisted supervisors in the development and amendment of the standard operating procedures (SOPs) and quality standards for more efficient workflow within the department.
- Trained additional team members in data entry process and SOPs for additional team support coverage.
- Provided timely notifications of process updates and progress agenda reports to the team via daily Webex team meetings.
- Volunteered for frequent and creative charity events with the business and my team through collaborative team building in an effort to improve conditions for the community.
Administrative Assistant II
Peak Performers Staffing (DSHS) (Texas Department of State Health Services)
12.2023 - 02.2024
- Entered patient health information (PHI) into internal state data systems for cataloging newborn babies.
- Ensured that all PHI entered into Texas state internal filing systems was up-to-date and properly connected with any prior cases while maintaining HIPAA compliance and patient confidentiality at all times.
- Scanned and processed all requisition forms and associated case paperwork into the database using physical scanner and fax machines.
- Entered all patient data in through lab systems Labware, Harvest, and Prospects.
- Utilized Prospects to isolate and merge/consolidate cases in the Texas state internal filing system.
- Maintained proficiency with standard operating procedures (SOPs) and quality standards.
LEAD Ops Contractor
Staffmark (Indeed)
11.2021 - 10.2023
- Conducted research through multiple local and international companies' external data resources to determine sales eligibility.
- Submitted case reviews to the internal sales team (based on external company findings) to advertise open job vacancies for Indeed.com.
- Cataloged multiple metrics/case resolutions using the internal Labeler data system and Excel spreadsheets.
- Worked in conjunction with supervisors on cataloging service provider issues (SPI) to find root causes and log all pertinent data for resolution for the company's new Labeler system.
- Provided timely notifications of process updates to the team via daily emails and bi-weekly Zoom team meetings.
- Ensured all information associated with cases was accurate and thorough in a timely manner.
- Utilized Salesforce to isolate and merge/consolidate cases in the Indeed Labeler system.
- Maintained proficiency with standard operating procedures (SOPs) and quality standards.
Clinical Data Entry Operator 1
Aroha Technologies, Inc. (Natera)
06.2021 - 11.2021
- Reviewed orders via Laboratory Inventory Management System (LIMS) and performed necessary checks to ensure all cases were properly accessioned and ready for further review.
- Submitted reviewed orders into LIMS to be processed further with internal data review teams and QA.
- Worked in conjunction with supervisors on cataloging service provider issues (SPI) to find root causes and log all pertinent data for resolution.
- Cataloged multiple metrics/case resolutions using Excel spreadsheets.
- Provided timely notifications of process updates to the team via daily emails (e.g Action Items) and biweekly team meetings.
- Protected patient health information (PHI) at all times to ensure HIPAA compliance for paper/electronic records.
- Added and maintained clinic-specific special instructions (CSSI) for patient orders and clinical requests.
- Ensured all paperwork was associated with the correct patient account.
- Maintained proficiency with standard operating procedures (SOPs) and quality standards set forth as federal Clinical Laboratory Improvement Amendments (CLIA) laws.
Clinical Data Operator 1
Austin Staffing, Inc. (Natera)
06.2020 - 06.2021
- Created new cases in Laboratory Inventory Management System (LIMS) and performed necessary checks to confirm proper accessioning.
- Ensured that all protected patient health information (PHI) entered into LIMS was up-to-date and properly connected with any prior cases.
- Scanned requisition forms and associated case paperwork into the database.
- Maintained HIPAA compliance and patient confidentiality at all times.
- Executed safe and proper handling of biomedical samples (blood, buccal, tissue, etc).
- Maintained familiarity with all standard operating procedures and quality standards set forth as federal CLIA laws.
- Ensured daily sanitization of workstations and lab settings.
Tier 1 Support Agent
OneSupport (Google Fiber)
08.2018 - 02.2020
- Fielded customer phone calls, emails, and chats to the Google Fiber Support Team, troubleshooting issues with Fiber services and equipment.
- Worked in tandem with Tier 2 agents to schedule technician appointments and resolve customer complaints.
- Applied credits to customer accounts as necessary per company standard practices and Tier 2 recommendation.
- Input technological and customer data into the internal database for review, documenting all calls, emails, and chats.
- Redirected calls, emails, and chats for alternative Google-based products to the pertinent service centers.
- Used VoIP-based phone systems and online chat servers to execute call/chat transfers for all Google Fiber-based services.
- Answered customer emails and performed manual outbound callbacks for additional follow-ups.
Bakery Associate
Walmart Supercenter
09.2017 - 06.2018
- Prepared and packaged baked goods, deli goods, and promotional items for bakery and deli departments.
- Fronted and stocked sales floor with baked goods, deli items, and promotional items every fifteen to thirty minutes, per departmental requirements.
- Multitasked customer and associate needs while maintaining customer rapport.
- Documented all cake/bread orders and fulfilled cake decorating duties.
- Fronted bakery and deli stations and utilities every ten to fifteen minutes to maintain department cleanliness.
- Created custom cake toppers using edible printed elements.
- Generated and affixed pricing/nutritional labels as needed.
- Used art and icing skills to create intricate to-order cake designs.
Software Development Internship
IBM (International Business Machines)
04.2017 - 05.2017
- Expanded teamwork skills through extensive project-sharing and company-assigned projects.
- Augmented knowledge of C++ and Java languages, along with their functioning systems via research, code sharing, and demonstrations.
- Built a fully operational Raspberry Pi microcomputer from a base kit using coding research and code-sharing.
- Integrated the IBM Intu project into the Raspberry Pi project using C++ coding and cross-referencing for interface compatibility.
- Created a Raspberry Pi text-to-speech program, then transferred the entire project into a pre-existing machine to allow the system to answer questions and tell jokes on demand.
Line Service Attendant
Golden Corral
10.2016 - 03.2017
- Fronted, zoned, and stocked the front-end sales station and utilities throughout the day to keep work stations tidy.
- Rang up purchases and tendered payment using physical/electronic currency.
- Used the multi-line phone system to answer customer questions/concerns and fulfill incoming orders/requests.
- Notified management of large party arrivals, accommodated party requests.
- Generated rapport with customers upon entry and through their visit.
Customer Service Internship
Military Pride Tactical Shop
06.2015 - 07.2015
- Assisted in ringing up purchases and tendered payment using physical/electronic currency.
- Created customer rapport by answering questions by phone and in person.
- Used office equipment (fax, printer, phone, computer, etc) to complete/send daily financial reports.
- Helped generate a large Excel database for financial inventory management.
- Acted as manager pro tempore when the general manager was called away from the store.
Education
High School Diploma -
John B. Connally High School
Pflugerville, TX06-2017
High School Diploma -
L. C. Anderson High School
Austin, TX01-2014
Skills
Proficient with MS Office (with frequent use of MS Word) and Google Suite, 6 months experience programming Java, experience programming with C/C Quick learner, self-starter, with strong written and oral skills, number sense, and ability to multitask Experience with computers (personal and business) for data entry, 55 WPM, calculators, electronic/physical cash registers, hand/headsets for multi-line phones, automated phone systems, fax machines, and printers
Timeline
Data Entry Clerk
Apex Systems (Apple Inc)
09.2024 - Current
Administrative Assistant II
Peak Performers Staffing (DSHS) (Texas Department of State Health Services)
12.2023 - 02.2024
LEAD Ops Contractor
Staffmark (Indeed)
11.2021 - 10.2023
Clinical Data Entry Operator 1
Aroha Technologies, Inc. (Natera)
06.2021 - 11.2021
Clinical Data Operator 1
Austin Staffing, Inc. (Natera)
06.2020 - 06.2021
Tier 1 Support Agent
OneSupport (Google Fiber)
08.2018 - 02.2020
Bakery Associate
Walmart Supercenter
09.2017 - 06.2018
Software Development Internship
IBM (International Business Machines)
04.2017 - 05.2017
Line Service Attendant
Golden Corral
10.2016 - 03.2017
Customer Service Internship
Military Pride Tactical Shop
06.2015 - 07.2015
High School Diploma -
John B. Connally High School
High School Diploma -
L. C. Anderson High School
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