Jimmy Jensen

Work History

Software Engineer II – IT Business Intelligence

Hanger, Inc

Austin

04.2021 - Current

Designed and maintained end-to-end business intelligence systems to support data-driven decision-making across the organization.
Developed and optimized interactive dashboards and reports using Tableau, Power BI, Business Objects, and SSRS.
Wrote, tested, and optimized complex SQL queries to extract, transform, and aggregate large datasets from relational databases, including NextGen.
Engineered scalable data warehouse solutions and OLAP systems by applying dimensional and relational data modeling techniques (star/snowflake schemas).
Documented intricate NextGen database environments with detailed technical specs, including data dictionaries, ETL workflows, and architecture diagrams.
Ensured optimal performance and uptime for BI platforms, including AI-driven analytics tools, by proactively addressing system bottlenecks.
Acted as a liaison between IT teams and business stakeholders to translate business needs into actionable technical specifications.
Applied UX/UI best practices to enhance dashboard usability, user engagement, and executive-level presentations.
Provided tier-2/3 system support and implemented BI enhancements that reduced report generation times and improved data accuracy.
Facilitated cross-functional collaboration with analysts, engineers, and IT leadership to deliver scalable and effective BI solutions.
Led project meetings, aligned stakeholders, and managed timelines to ensure successful delivery of high-impact BI projects.
Maintained vendor relationships to ensure the reliability and scalability of enterprise BI environments.

Senior Supervisor – IT Applications Development

Hanger, Inc

Austin

08.2019 - 04.2021

Led enterprise software initiatives from strategy through deployment, managing full project lifecycles and cross-functional teams, including Clinical Systems professionals.
Directed full SDLC efforts for mission-critical applications, delivering timely and high-quality releases aligned with business goals.
Spearheaded Agile transformation by implementing Scrum methodologies, optimizing sprint planning, and increasing delivery velocity by 40%.
Modernized legacy systems, reducing system downtime by 35% and significantly improving performance and scalability.
Introduced ITIL-based ITSM practices, decreasing incident resolution time by 50% and improving service delivery across departments.
Collaborated closely with executive leadership to align technical roadmaps with evolving business priorities, providing KPIs and performance dashboards for strategic decisions.
Oversaw the end-to-end delivery of enterprise applications, ensuring successful post-launch support and achieving ROI targets.
Managed and mentored a multidisciplinary team of developers, analysts, and QA professionals, enhancing collaboration and technical capabilities.
Designed and implemented employee development and recognition programs, resulting in a 95% satisfaction rate and improved team retention.
Recruited, trained, and conducted performance evaluations to foster continuous growth and maintain high team performance.
Promoted knowledge sharing and transparent communication across business and IT teams, driving alignment and productivity.

Clinical Systems Representative III

Hanger, Inc

Austin

01.2018 - 08.2019

Delivered advanced technical and operational support for the implementation and optimization of the NextGen Healthcare EHR system.
Acted as a strategic liaison between clinical staff, IT teams, and leadership to align system configurations with regulatory, clinical, and business requirements.
Managed the full system life cycle for NextGen EHR, including planning, requirements gathering, configuration, testing, go-live support, and post-implementation optimization.
Created comprehensive system documentation, including detailed requirement specifications and project tracking artifacts to ensure alignment with operational objectives.
Implemented and customized reporting and analytics tools to enable performance tracking through KPIs and support executive decision-making.
Conducted technical audits and resolved high-priority system issues through structured testing, collaborative problem-solving, and performance tuning.
Served as a subject matter expert in NextGen functionality, providing expert-level troubleshooting and support to reduce downtime and enhance user satisfaction.
Researched clinical workflows and industry best practices to guide system enhancements and maintain compliance with evolving healthcare standards.
Delivered hands-on training and one-on-one user support to clinicians and administrative teams, driving adoption and effective system utilization across departments.

Implementation Consultant

Computer Futures

Austin

01.2016 - 01.2018

Served as a trusted Implementation Consultant supporting the successful deployment and configuration of NextGen Electronic Health Records (EHR), Electronic Practice Management (EPM), and ancillary healthcare applications.
Acted as a strategic partner to healthcare organizations, providing both onsite and remote go-live support, system optimization, and workflow alignment.
Leveraged deep knowledge of clinical operations and system functionality to deliver tailored solutions that enhanced care delivery, documentation accuracy, and operational performance.
Led On-Site and Remote Go-Live Support: Provided end-to-end support during system deployment phases, ensuring smooth go-live experiences and prompt issue resolution through direct collaboration with client teams.
Acted as a Core Member of Implementation Team: Served as a key contributor on core project teams, assisting in system configuration, testing, deployment, and training of NextGen software solutions.
Subject Matter Expert in NextGen Products: Functioned as an SME on NextGen EHR, EPM, and supporting modules, advising clients on best practices and system customization to meet their specific clinical and operational needs.
Performed Workflow Analysis and Optimization: Collaborated with clinicians, office managers, and leadership to conduct workflow assessments and recommend system design improvements to enhance care coordination and administrative efficiency.
Analyzed and Customized System Functionality: Evaluated client-specific requirements and configured system modules, templates, and interfaces to streamline tasks such as documentation, scheduling, billing, and reporting.
Implemented Core Clinical and Administrative Tools: Supported implementation of integrated modules including Practice Management, Document Management, and EHR solutions, helping organizations establish efficient, compliant clinical documentation and administrative workflows.
Built Strong Client Relationships: Acted as a liaison between IT and clinical teams, ensuring open communication, timely updates, and client satisfaction throughout the implementation process.

Supervisor of Patient Access Services

John Muir Health

Walnut Creek

08.2012 - 11.2015

Lead and direct all patient access operations, driving workflow optimization to enhance both operational efficiency and patient satisfaction.
Implemented strategic process improvements, reducing patient wait times by 32% and elevating service quality across the department.
Mentor and guide cross-functional teams, fostering a culture of collaboration, accountability, and continuous professional development.
Analyze key operational metrics and patient flow data to identify inefficiencies and implement data-driven solutions, resulting in measurable gains in service performance.
Collaborate closely with executive leadership to align departmental goals with broader organizational strategies.
Spearheaded training initiatives that strengthened staff performance, improved cross-team coordination, and elevated overall service delivery standards.
Designed and deployed patient feedback mechanisms, enabling real-time insights and promoting a culture of continuous improvement and community engagement.
Supported onboarding and mentorship of new hires, standardizing training practices and ensuring smooth integration into team operations.

NextGen PM/EHR Trainer

Life Long Medical Care

Berkeley

01.2011 - 08.2012

Led the training, deployment, and ongoing support of NextGen Practice Management (PM) and Electronic Health Record (EHR) systems, ensuring smooth implementation and user adoption.
Served as the primary liaison between clinical teams and IT, delivering role-specific training, creating comprehensive documentation, and ensuring compliance with regulatory standards and operational objectives.
Designed and conducted end-to-end EHR training programs for clinical and administrative staff, facilitating system proficiency across all user levels and departments.
Authored user-friendly training manuals, quick-reference guides, and troubleshooting resources tailored to diverse skill sets, empowering users to navigate systems independently.
Conducted post-implementation optimization and user coaching, enhancing long-term adoption and improving clinical and administrative workflows.
Partnered with cross-functional teams to assess and redesign workflows, aligning NextGen system usage with best practices, HIPAA compliance, and organizational policies.
Provided both on-site and virtual post-go-live support, resolving technical issues, reinforcing proper usage, and addressing user questions in real time.
Mentored super-users and internal trainers to ensure knowledge transfer, consistency in training standards, and support scalability across facilities.
Maintained detailed training records and feedback logs to assess effectiveness and continuously refine training content and delivery methods.
Collaborated with end-users to identify pain points and recommend system enhancements, leading to significant improvements in usability and provider satisfaction.
Applied project management principles to oversee training rollouts, manage timelines, and lead cross-functional teams to successful outcomes within budget.

Summary

Overview

Work History

Software Engineer II – IT Business Intelligence

Senior Supervisor – IT Applications Development

Clinical Systems Representative III

Implementation Consultant

Supervisor of Patient Access Services

NextGen PM/EHR Trainer

Education

Master of Healthcare Administration - undefined

Bachelor of Science - Healthcare Management

Associate of Applied Science - Business Administration

Work Availability

Timeline

Skills & Competencies

Technology Profile

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