Jimmy M. Arevalo
North Hollywood,CA
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Team Leader experienced in directing activities of workgroups. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
14
14
years of professional experience
Work History
Service Manager
Albert Auto
Canoga Park, CA
07.2019 - 07.2022
- Greeting and communicating directly with customers and vendors
- Typing and providing detailed reports, estimates and final invoices
- Implementing procedures and/or policies to improve productivity, and healthy workplace
- Medium to heavy call flows that include technical support questions, sales, purchasing, and administrative
- Social media accounts management.
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Managed over 50 customer calls per day. Increasing sales and company awareness.
Foreman/Project Manager
Magnolia home works
San Fernando, CA
02.2014 - 06.2019
- First line of communication with Contractors, Designers and Workers at job sites
- Preparing daily/weekly work schedules and plans
- Coordinate and communicate tasks, revisions, and changes to projects
- Oversee job sites and maintain supply inventory to keep productivity above expectations
- Coordinated crews from 3 to 15 workers depending on project.
- Sales and purchasing
- Invoicing and blueprint reading.
- Identified plans and resources required to meet project goals and objectives.
- Managed projects from procurement to commission.
Customer Care Specialist
ExakTime
Calabasas, CA
04.2012 - 02.2014
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Defused customer concerns with exceptional conflict and problem resolution skills.
- Used exceptional communication to connect with customers, assess needs and present solutions.
- Verified accuracy of customer account information and updated when necessary.
- Responded to customer inquiries via phone, email, and web-based platforms.
- Updated customer accounts and system database with latest details to support accuracy and efficiency in future interactions.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
Collections Specialist /Loan Modification Processor
Bank Of America
Simi Valley, CA
01.2009 - 10.2011
- Reviewed loan files for completeness, identified missing documentation and generated condition lists for applicants.
- Prepared documents for underwriting by verifying client income, credit reports and other information.
- Processed loans within various departments to achieve timely, accurate and fair proceedings.
- Worked with customers in person and via telephone to answer questions, process transactions and resolve issues.
- Assisted customers with counseling and offering alternative options (e.g. Loan modifications, Payment Forbearance)
Customer Care Supervisor
Mobile Messenger
Santa Monica, CA
11.2007 - 12.2008
- Evaluated interactions between associates and customers to assess personnel performance and implement strategies for customer satisfaction improvement.
- Monitored compliance risks while adhering to safety protocols.
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
Education
High School Diploma -
Skills
- Effective communication
- Customer and client relations along with business to business purchasing and sales
- Project management
- Data entry and multi line phone systems
- Computer operation and troubleshooting
- Planning, coordinating and executing group meetings and or events
- Staff Management
- Employee Supervision
- Quality Assurance
- Coaching and Mentorship
- Critical Thinking
- Team Leadership
Languages
Spanish
Native or Bilingual
Timeline
Service Manager - Albert Auto
07.2019 - 07.2022
Foreman/Project Manager - Magnolia home works
02.2014 - 06.2019
Customer Care Specialist - ExakTime
04.2012 - 02.2014
Collections Specialist /Loan Modification Processor - Bank Of America
01.2009 - 10.2011
Customer Care Supervisor - Mobile Messenger
11.2007 - 12.2008
Camelot Charter Academy - High School Diploma,