Brianna Greer
Memphis,TN
Summary
Dedicated customer service representative with proven skills in conflict resolution, effective communication, and customer relationship management. Committed to enhancing customer satisfaction and resolving complex inquiries efficiently.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Internal Revenue Service, IRS
Memphis, Tennessee
11.2025 - Current
- Assisted taxpayers by phone with questions regarding federal tax accounts, payments, refunds, notices, and tax filing requirements.
- Verified taxpayer identities while maintaining strict confidentiality, and safeguarding sensitive financial information.
- Researched taxpayer accounts using IRS computer systems to resolve account discrepancies and provide accurate information.
Explained tax laws, IRS procedures, payment options, and eligibility for tax credits and relief programs. - Processed account updates, payment arrangements, address changes, and other taxpayer account requests.
Resolved complex customer concerns through active listening, problem-solving, and effective communication.
Customer Service Representative
Home depot WFH
Memphis, Tennessee
03.2021 - 09.2025
- Assisted customers by phone, email, and live chat with product inquiries, online orders, deliveries, and returns.
- Resolved customer concerns professionally, while maintaining a high level of customer satisfaction.
Processed orders, refunds, exchanges, and cancellations accurately using company systems.
Scheduled deliveries and coordinated with stores and distribution centers to resolve shipping issues.
Provided product information, pricing, promotions, and availability to customers.
Documented customer interactions and maintained accurate account records.
Handled multiple customer inquiries simultaneously while meeting productivity and quality standards.
Escalated complex issues to the appropriate departments for timely resolution.
Demonstrated excellent communication, active listening, and problem-solving skills.- Maintained confidentiality of customer information, and complied with company policies.
- Achieved performance goals for customer satisfaction, call handling time, and first-call resolution.
- Worked independently in a remote environment while collaborating with team members and supervisors.
Customer Service Representative
United Healthcare
Memphis, Tennessee
02.2019 - 11.2021
- Addressed inquiries efficiently, showcasing strong communication skills.
- Delivered timely, accurate support to enhance customer satisfaction.
- Resolved complaints professionally, transforming negative experiences into positive outcomes.
- Assisted customers with various insurance needs, ensuring comprehensive support.
Education
High School Diploma -
Douglass High School
Memphis, TN05-2013
Skills
- Customer account management
- Customer service software
- Tax law expertise
- Data entry accuracy
- Account verification
- Customer relationship management
- Effective communication
- Great with rapport
- Empathy
- Proactive problem solving
- Effective communication
- Active listening
- Time management
- Call handling efficiency
- Conflict resolution
- Order processing
- Multi-task management
- Research
Timeline
Customer Service Representative
Internal Revenue Service, IRS
11.2025 - Current
Customer Service Representative
Home depot WFH
03.2021 - 09.2025
Customer Service Representative
United Healthcare
02.2019 - 11.2021
High School Diploma -
Douglass High School