Anna Morris
CSR
Surprise ,AZ
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Discover Bank, Member FDIC
2023.01 - Current
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly responded to inquiries and requests from prospective customers.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Customer Service Representative
Tele Health Solutions
2020.11 - 2022.12
- Exhibited high energy and professionalism when dealing with clients and staff.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Promptly responded to inquiries and requests from prospective customers.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team. The team is about 20 or more emp.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Trained new personnel regarding company operations, policies and services.
- Provided primary customer support to internal and external customers.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
- Maintained up-to-date knowledge of product and service changes.
Education
Associate of Science - Office Management
Gaston College
Dallas05.2001
Skills
- Call Documentation
- Client Relations
- Follow-up skills
- Account Management
- Policies and Procedures Adherence
- Team Development
- Customer Service
- Documentation
- De-Escalation Techniques
- Office equipment proficiency
- Report Generation
- Computer Skills
- Building rapport
- Product Sales
- Microsoft Exchange
- Complaint Handling
- Store maintenance
- Microsoft Office Suite
- Customer satisfaction measurement
- Employee Coaching
- Receiving support
- Account Updates
- Coordination
- Product Knowledge
- Staff Training
- Business Development
- POS Systems and Ordering Platforms
- Call center experience
- MS Office
- Report Preparation
- Multi-Line Phone Systems
- Account updating
- Administrative Support
- Data Entry
- Report creation
- Microsoft Excel
- Customer Education
- Customer Account Management
- Call Center Operations
- Issue and Complaint Resolution
- Computer Proficiency
- Call Metrics
- CRM software proficiency
- Understanding Customer Needs
- Product and service knowledge
- Microsoft Word
- Active Listening
- Business Development Understanding
- Credit Card Payment Processing
- Customer Relations
- Microsoft PowerPoint
- Critical Thinking
- Clerical Support
- Multi-Line Phone Talent
- CRM Software
- Typing Proficiency
- Professional Telephone Demeanor
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Customer Service Representative
Discover Bank, Member FDIC
2023.01 - Current
Customer Service Representative
Tele Health Solutions
2020.11 - 2022.12
Associate of Science - Office Management
Gaston College