Kimeona Howe
Columbus,GA
Summary
Respectful Front Desk Agent with extensive background in hospitality industry. Committed to creating memorable experiences for guests. Recognized for cordially answering phones, greeting guests and managing check-in and check-out processes.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
ITCON Services
Vienna, VA
05.2023 - Current
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
Front Desk Agent
Marriot Hotel
Columbus, GA
06.2022 - 09.2023
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Processed payments accurately and efficiently.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
Call Center Agent
Anthem
Columbus, GA
09.2019 - 06.2022
- Assisted customers with inquiries, issues and complaints via telephone, email and chat.
- Provided accurate information on products and services to customers.
- Processed orders accurately and timely.
- Maintained up-to-date knowledge of company's products, services and promotions.
- Identified customer needs by asking probing questions and actively listening to responses.
- Evaluated customer feedback to identify areas for improvement in the call center operations.
- Followed up with customers regarding their satisfaction with product or service received.
Retail Customer Service Associate
Wal-Mart Supercenter
Columbus, GA
05.2017 - 09.2019
- Greeted customers in a friendly and professional manner.
- Provided assistance to customers with product selection and pricing.
- Assisted in the organization of merchandise on store shelves.
- Processed customer payments accurately and efficiently.
- Handled customer inquiries, complaints, and returns courteously and promptly.
- Maintained high levels of customer service satisfaction.
Education
High School Diploma -
Penn Foster High School
05.2017
Skills
- Room Assignments
- Safety and Security Procedures
- Guest Amenities
- Front Office Support
- Information Protection
- Credit and Cash Payments
- Transportation Information
- Guest Relations
- Report Generation
- Customer Education
- Technical Support
- Call Center Operations
- Customer Communications
- System Documentation
- Appointment Setting
- Product Recommendations
- Data Gathering
- CRM Software
- Data Entry
- Performance Monitoring
- Problem-Solving Skills
- Documentation and Reporting
- Call Control Skills
- Answering Questions
- Resolving Issues
- Customer Relations
- Computer Security
- Complaint Handling
- Telephone Etiquette
- Call Documentation
- Needs Assessment
- De-Escalation Techniques
- Promotional Support
- Order Processing
- Customer Service
Timeline
Customer Service Representative
ITCON Services
05.2023 - Current
Front Desk Agent
Marriot Hotel
06.2022 - 09.2023
Call Center Agent
Anthem
09.2019 - 06.2022
Retail Customer Service Associate
Wal-Mart Supercenter
05.2017 - 09.2019
High School Diploma -
Penn Foster High School