Sharon Calcote
Nashville,TN
Overview
22
22
years of professional experience
Work History
Guest Service Representative
Holiday Inn Express Brentwood
Brentwood, TN
06.2024 - Current
- Greeted guests and provided information regarding hotel services, amenities, and local attractions.
- Verified reservations by phone or in person.
- Assisted guests with check-ins and check-outs in a timely manner.
- Provided assistance to guests throughout their stay.
Front Desk Manager
Holiday Inn Hotel Express
Antioch, TN
08.2022 - 06.2024
- Greeted guests upon arrival and checked them in to their rooms.
- Managed reservations by answering calls, responding to emails and booking accommodations.
- Organized daily room assignments and ensured all necessary paperwork was completed accurately.
- Provided excellent customer service by addressing guest inquiries promptly and professionally.
Front Office Manager
DC Hotels
Dumfries, Virginia
08.2011 - 08.2022
- Responsible for managing the daily operations of the front office, including greeting guests, answering phone calls and emails.
- Provided leadership to ensure that all Front Office team members are delivering excellent customer service.
- Ensured compliance with hotel policies and procedures as well as local, state and federal regulations.
- Coordinated with other departments to ensure smooth running of the entire hotel operation.
School Secretary
Greenwood Public Schools
Greenwood , MS
12.2002 - 08.2010
- Provided administrative support to the principal, teachers, and other school personnel.
- Maintained student records, including attendance data and grade reports.
- Organized meetings with faculty members and students.
- Greeted visitors and answered phone calls, providing information to parents and staff members.
Education
Associate of Applied Science - General Education
Chicago City Colleges
Chicago, IL05-2002
Skills
- Safety and security procedures
- Cash control
- Customer Service
- Quality Assurance
- Process Improvement
- Room assignments
- Team building and supervision
- Hospitality services
Timeline
Guest Service Representative
Holiday Inn Express Brentwood
06.2024 - Current
Front Desk Manager
Holiday Inn Hotel Express
08.2022 - 06.2024
Front Office Manager
DC Hotels
08.2011 - 08.2022
School Secretary
Greenwood Public Schools
12.2002 - 08.2010
Associate of Applied Science - General Education
Chicago City Colleges