Open To Work
Emily Andersen
Cicero,US
Summary
Achieved seamless integration of skills to enhance company operations. Delivered consistent support to teams, resulting in improved project outcomes. Drove initiatives that contributed to overall company success.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Guest Service Representative
Target
Cicero,NY
11.2023 - Current
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions accurately using point-of-sale systems to enhance checkout efficiency.
- Assisted in maintaining store presentation standards through effective merchandising and organization.
- Collaborated with team members to streamline operations and improve customer satisfaction levels.
- Trained new staff on store policies, procedures, and best practices to ensure consistent service quality.
- Implemented feedback mechanisms to identify service improvement areas and enhance guest experiences.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Assisting with refunds and returns of products
- Hanging the beginning and end of shifts cash inside the cash office. Also doing deposits for certain days for the banks to pick up !
Shift Manager
McDonalds Restaurant
Cicero, NY
04.2021 - Current
- Responsible for managing cash, drawer changeout and counting of daily receipts.
- Instruct new crew members on correct procedures for operation.
- Provide constructive feedback and one-on-one coaching to employees.
- Explain goals and expectations of trainees.
Optical Assistant
Vision Works Corp.
Cicero, NY
12.2019 - 04.2021
- Improved fit of patients glasses and completed basic repairs covered by office warranty.
- Maintained smooth patient flow throughout the facility, promoting efficient overall operations.
- Communicated with patients to obtain and document medical histories.
General Merchandiser/Cashier
Target
Cicero, NY
10.2019 - 12.2020
- Kept work areas clean, and organized for optimal productivity and worker safety.
- Demonstrated great teamwork skills with staff members involved in production and transport.
- Received and counted stock items, recording data manually or on computer for inventory purposes.
Education
High School - undefined
CNS High School
Cicero, NY01.2021
Skills
Assisted customers with inquiries to improve satisfaction Helped resolve product-related issues Supported communication between customers and service teams
Cultivated effective communication by employing active listening techniques
Cultivated effective written and verbal communication strategies to enhance team collaboration
Oversaw team operations to foster collaboration and boost productivity
Executed cash handling procedures with precision and accountability
Assisted guests in navigating services and amenities Provided support in resolving inquiries and concerns Facilitated positive interactions to enhance overall guest satisfaction
Demonstrated proficiency in managing multiple tasks simultaneously to enhance productivity
Demonstrated exceptional organizational skills to streamline project workflows
Executed problem-solving strategies to identify and resolve operational challenges
Executed food handling procedures to ensure safety and compliance with health regulations
Achieved ServSafe certification to ensure compliance with food safety standards
Oversaw cash handling processes to ensure accuracy and security
LEADERSHIP
Manager of crews at McDonalds, In charge of individual department at Target, Captain of High School Soccer Team.
Certification
Servsafe
Work Preference
Job Search Status
Open to workWork Type
Part TimeLocation Preference
HybridRemoteSalary Range
$30/hr - $1000/hrTimeline
Guest Service Representative
Target
11.2023 - Current
Shift Manager
McDonalds Restaurant
04.2021 - Current
Optical Assistant
Vision Works Corp.
12.2019 - 04.2021
General Merchandiser/Cashier
Target
10.2019 - 12.2020
High School - undefined
CNS High School