Jimmy Nguyen
Jacksonville,Florida
Summary
Biomedical science graduate with hands-on experience in technical support and healthcare. Skilled in delivering full IT support for corporate and hospital field employees. Experienced in assisting healthcare providers with patient care, managing medical records, and coordinating administrative tasks. Known for strong problem-solving skills, adaptability, and dedication to improving operational efficiency in both technical and clinical environments.
Education
Bachelor of Science - Biomedical Sciences
12.2021
- GPA: 3.5
- Additional coursework in Civil Engineering, Math, and Physics
- Member of American Society of Civil Engineers [ASCE]
High School Diploma -
05.2017
GPA: 3.9 - AP Honors
- Extracurricular Activities: [Swimming Team, Multi-Cultural Club]
Work History
IS SUPPORT SPECIALIST
Healogics
08.2022 - 10.2024
- Provided support across multiple enterprise systems, including Active Directory, MS Azure, hospital EMR, CRM, Concur, Duo, Workday, MS Teams, MS Office, and several others.
- Provided comprehensive technical support to corporate and hospital field employees nationwide, resolving hardware, software, and network issues.
- Managed user accounts, system access, and network configurations, ensuring secure, efficient operations while conducting regular updates to optimize performance.
- Delivered exceptional customer service and training, creating user-friendly guides and resources allowing employees to solve common issues independently.
MEDICAL ASSISTANT
Ceron Pediatrics
04.2022 - 07.2022
- Assisted healthcare providers with patient examinations, collected vital signs, and performed standard lab tests to ensure accurate diagnoses and treatment.
- Streamlined clinic operations by managing scheduling, verifying insurance, and processing patient documentation.
- Assisted in minor procedures and prepared exam rooms to maintain a clean, safe environment.
- Monitored and restocked medical supplies to support clinic operations in preparation for patient care
SERVER AND HOST
Big Crab
08.2018 - 09.2020
- Provided quality customer service by receiving and delivering guest orders.
- Supervised and trained front-of-house staff, adhering to service standards.
- Handled guest complaints and resolved issues promptly to ensure customer satisfaction.
- Monitored dining room activity to coordinate with servers and kitchen staff, directly improving restaurant flow.
- Managed reservations and waitlists, setting seating arrangements to maximize restaurant capacity.
RESTAURANT TEAM MEMBER
Your Pie
06.2018 - 09.2018
- Supported team members during peak hours by stepping into various roles as needed, maintaining smooth operations.
- Managed the expo area, making sure orders were delivered to customers in a timely matter
- Handled kitchen prep and assisted inventory restocking
Skills
- Easily adaptable to new work environments
- Excellent customer and patient care
- Strong technical background
- Hardware and software troubleshooting
Activities
- Member of the American Society of Civil Engineers, 2017 - 2019
- Competitor in 2019 ASCE Southeast Regional Conference - (Structural Engineering)
- Fabrication of Concrete Canoe for Competition
Certification
- American Heart Association - CPR/BLS, 2022, 2024
- Medication Technician - DOEA and OSHA, 2022, 2023