Jimmyse Marcelin
Sunrise,FL
Summary
A hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Motivated professional offering proficiency in data entry combined with strong mathematical and analytical thinking skills. Personable team player with exceptional customer service abilities. Fast learner and committed to continuous, self-directed learning.
Overview
20
20
years of professional experience
Work History
Data Entry Operator
Excela Technologies
01.2023 - Current
- Compiled data from source documents prior to data entry
- Scanned and stored files and records electronically to reduce paper files and secure data
- Input client information into spreadsheets and company database to provide leaders with quick access to essential client data
- Maintained data entry requirements by following data program techniques and procedures
- Identified, corrected and reported data entry errors
- Exercised discretion in executing specific protocols based on data type and project scope, applying company policies and industry experience to create complete, useful records.
Call Center Customer Service Specialist
Sitel Group
04.2020 - 11.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
- Used available resources to provide efficient and accurate solutions for customer service requests
- Updated customer accounts, addresses and contact information within call management databases
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Customer Service Technician
Teleperformance USA
03.2010 - 07.2012
- Offered custom troubleshooting to assist problem resolution and restore service levels
- Documented customer installation and upgrade procedures to maintain organizational records
- Issued product and service recommendations according to specified queries
- Processed equipment and service order payments after completing troubleshooting and deployment stages
- Maintained hardware inventory accessibility to fulfill common requests for service
- Engaged in conversation with customers to understand needs, resolve issues and answer product questions
- Promoted available products and services to customers during service, account management and order calls
- Prepared and sold broad range of customized merchandise to individuals and commercial accounts
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Customer Service Representative
Aenta Rx Home Delivery
02.2006 - 07.2008
- Resolved billing inquiries and disputes in timely fashion.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Convergys
03.2004 - 10.2005
- Maintained up-to-date knowledge of product and service changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Followed-through on all critical inter-departmental escalations to increase customer retention rates.
- Delivered prompt service to prioritize customer needs.
Education
Associate of Science - Medical Insurance Coding
ATI Career Training Center
North Lauderdale 08.1999
High School Diploma -
Boyd Anderson High School
Lauderdale Lakes, FL06.1997
Skills
- Log Book Updates
- Business Administration
- Data Acquisition
- Verifying Data Accuracy
Timeline
Data Entry Operator
Excela Technologies
01.2023 - Current
Call Center Customer Service Specialist
Sitel Group
04.2020 - 11.2020
Customer Service Technician
Teleperformance USA
03.2010 - 07.2012
Customer Service Representative
Aenta Rx Home Delivery
02.2006 - 07.2008
Customer Service Representative
Convergys
03.2004 - 10.2005
Associate of Science - Medical Insurance Coding
ATI Career Training Center
High School Diploma -
Boyd Anderson High School
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