Jin Boulton
Las Vegas
Summary
Dynamic and adaptable professional with a strong background in customer service. Proven ability to enhance guest satisfaction through effective communication and front-of-house organization. Skilled in multitasking and proficient with POS software, consistently contributing to team success in high-pressure environments. Currently learning Japanese to broaden communication skills.
Overview
2
2
years of professional experience
Work History
Host / Server Assistant
Steiner's - A Nevada Style Pub
06.2024 - 08.2024
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered customer questions about hours, seating, and menu information.
- Took reservations by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
Arcade Attendant
Catfish Bend Casino
06.2023 - 05.2024
- Delivered outstanding guest service even during high-stress situations, maintaining professionalism at all times while meeting diverse customer needs.
- Managed cash transactions with accuracy, ensuring proper handling of currency and tokens.
- Enhanced customer satisfaction by maintaining clean and organized arcade game stations.
- Stocked, replenished and retrieved redemption merchandise, tokens and tickets and informed management of low inventory.
Host / Server Assistant / Food Runner
Red Lobster
04.2022 - 05.2023
- Took reservations, answered customer questions, and informed of accurate wait times.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Contributed to team success through effective communication and cooperation with coworkers and management.
Education
Bachelor of Arts - Film
University of Nevada, Las Vegas
Las Vegas, NV06-2027
GED -
Southwestern Community College
Chula Vista, CA06-2023
High School Diploma -
Southwest High School
San Diego, CA06-2021
Skills
- Customer service
- Team collaboration
- Multitasking proficiency
- Effective time management
- POS software
- Adaptable to change
- Order accuracy
- Front of house organization
- Phone etiquette
- Table bussing
- Dining room management
- Currently learning Japanese in school
Timeline
Host / Server Assistant
Steiner's - A Nevada Style Pub
06.2024 - 08.2024
Arcade Attendant
Catfish Bend Casino
06.2023 - 05.2024
Host / Server Assistant / Food Runner
Red Lobster
04.2022 - 05.2023
Bachelor of Arts - Film
University of Nevada, Las Vegas
GED -
Southwestern Community College
High School Diploma -
Southwest High School
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