Lucas Rosano
HR Master Consultants, LLC
Chattanooga,TN
4
years of professional experience
1
Certification
1
Language
Customer-focused professional with a strong background in customer service, hospitality, and retail. Skilled in engaging large groups, managing high-volume operations, and enhancing guest experiences. Proven collaboration with teams to meet diverse customer needs while maintaining organization and safety standards.
Work History
Tony's Pasta Shop - Host/Server Assistant/bartender/server
5 Months- Provided food and beverage service during peak season, ensuring attentive service and consistently strong guest relations.
- Greeted guests on arrival, assigned seating based on table rotation, and managed wait times during peak hours to support efficient restaurant operations.
- Reset tables, completed bussing, and ran food and drinks to servers to support timely, attentive guest service.
- Managed ongoing cleanliness and organization of dining areas, host stand, and service stations, ensuring compliance with health and safety standards to improve guest experience.
- Partnered with kitchen and front-of-house staff through clear communication to align order timing with table readiness, reducing wait times and enhancing service efficiency.
- Coordinated guest inquiry resolution, reservation updates, and special request fulfillment using friendly, professional communication to improve positive guest feedback and repeat visits.
- Trained new host staff on seating procedures and restaurant policies to support smooth onboarding and team performance.
- Served as designated representative for Bluff View Art District, managing public communications and coordination activities.
Tour Guide
2 Years 1 Month- Developed and delivered engaging presentations for large-group audiences, maintaining attention while clearly communicating Ruby Falls information to enhance visitor experience.
- Researched and wrote narratives detailing falls history and geology to guide enjoyable, educational guest experiences that improved guest feedback.
- Oversaw tour operations for groups up to 30 people per tour, managing scheduling, guest flow, and safety measures to maintain a positive, engaging experience.
- Adapted tour approach to align content and delivery with group size, age, and interests to ensure positive visitor experience.
Lowes associate
5 Months- Acquired in-depth knowledge of lumber materials, tools, and construction products, providing informed advice to customers and supporting successful project outcomes.
- Operated forklifts to transport large or heavy materials, ensuring safety and efficiency in daily operations.
- Managed stock levels, ordered supplies, and organized materials for availability, enhancing inventory accuracy.
- Applied workplace safety protocols while handling heavy materials, minimizing injuries and promoting safe work environment.
Marshalls Sales Associate
1 Year 3 Months- Interacted with customers, addressed inquiries, and provided assistance to create positive shopping experiences and enhance customer satisfaction.
- Managed time efficiently by stocking shelves, assisting customers, and maintaining store cleanliness to support operations.
- Collaborated with coworkers to organize displays and manage busy sales events, contributing to increased sales and effective teamwork.
- Resolved unexpected issues, such as customer complaints or inventory shortages, in a calm manner, preserving store reputation and customer loyalty.
Education
High school diploma
Associate of Science - Psychology
Skills
Food service experience
Cash Handling
Health safety standards
Health code compliance
Sanitation practices
Food service cleaning
Beverage service
Customer service
Upselling
Sales
POS
Order management
Inventory management
Supply ordering
Inquiry handling
Time management
Multitasking
Teamwork
Organizational skills
Attention to detail
Staff training
Group engagement
Group management
Public speaking
Communication skills
Relationship building
Expectation management
Marketing
Merchandising
Microsoft Office
Computer skills
Cash transactions
Cashiering
Basic math
Material handling
Safety compliance
Leadership
Phone etiquette
Communication skills
Food service sales
Phone etiquette
Certification
Driver's License
Personal Information
Driving License: Driver's License
Languages
English
Timeline
Tony's Pasta Shop - Host/Server Assistant/bartender/server
HR Master Consultants, LLC
04.2026 - CurrentRead More
Tour Guide
Ruby Falls
06.2024 - 07.2026Read More
Lowes associate
Lowe's Home Improvement
01.2024 - 06.2024Read More
Marshalls Sales Associate
Marshalls
10.2022 - 01.2024Read More
Gordon Lee Highschool
High school diploma
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University of Tennessee At Chattanooga
Associate of Science from Psychology
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