Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sean Natale

Buffalo,NY

Summary

Proven leader and skilled technician with extensive experience in customer service and mechanical knowledge, notably at Precision Overhead Door Service. Excelled in team leadership, supervising up to 7 members, and demonstrated expertise in inventory management and service excellence. Achieved rapid promotion at Jiffy Lube, enhancing service workflow and customer satisfaction.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Server/Bartender

Melting Pot
03.2023 - Current
  • Provided exceptional service to high volume of daily customers
  • Checked with customers to determine satisfaction with meals, promptly taking action to correct problems
  • Communicated with hosts, bussers and kitchen staff to prepare for and serve customers
  • Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations
  • Handled POS systems efficiently to process transactions.
  • Checked identification of guests to verify age requirements for alcohol purchase
  • Served a variety of drinks, including wine and draft beer with precision.
  • Cultivated strong customer relationships in a dynamic environment.

Server/Bartender

Cafe 59
Buffalo, New York
03.2024 - 08.2024
  • Crafted intricate cocktail recipes while attending to table service.
  • Manages restaurant activities, typically without a supervising manager.
  • Handled responsibilities like running food, making drinks, and bussing effectively.
  • Developed rapport with guests and assisted in generating repeat business by providing exceptional customer service.

Technician/installer/ Callback Technician

Precision Overhead Door Service
10.2020 - 11.2022
  • Diagnosed problems and completed timely repairs
  • Kept appropriate inventory level of new systems and replacement parts to meet all job requirements
  • Measured and estimated jobs in order to calculate fees
  • Educated homeowners about proper care and maintenance of garage door systems
  • Served customers in a friendly, efficient manner following outlined steps of service
  • Completed minor preventative maintenance and mechanical repairs on equipment
  • Kept a fully stock truck and would be assigned jobs when customers would call, upon arrival would sell the best repair possible
  • Good sales/customer service is a must at Precision
  • Provide exceptional customer service by addressing unresolved concerns.
  • De-escalated tense situations with upset customers to restore satisfaction.

Bar Back/ Bartender

Grafton Street Pub
02.2018 - 05.2020
  • Transitioned from bar back to bartender after three months.
  • Primary duty was serving customers drinks and food as well as the upkeep and cleanliness of the bar
  • Remained calm and poised during busy periods, promoting great customer service to guests.

Lube Technician/ lead CSA/manager

jiffy lube
Patchogue, NY
02.2017 - 09.2019
  • Joined Jiffy Lube as a technician performing car vacuuming, oil changes, and additional services.
  • Promoted to Lead CSA after two years of service.
  • Oversaw daily operations, supervising and delegating tasks to a team of 3 to 7 members.
  • Tested batteries using specialized equipment such as digital multimeters.
  • Checked fluids and maintenance-related parts and topped off or replaced.
  • Reported any mechanical issues found during inspection to the supervisor immediately.
  • Maintained tools, test equipment and materials, keeping work areas organized.
  • Optimized service workflow to handle peak activity for Long Island’s most active Jiffy Lube location.

Education

High School Diploma -

Centereach High School
Centereach, NY
06-2015

Skills

  • Computer skills
  • Service Excellence
  • Food Service Experience
  • Food Service
  • Point Of Sale Operation
  • Bartending
  • Retail Sales Expertise
  • Team Leadership
  • Supervising experience
  • Mechanical knowledge
  • Cocktail experience
  • Management
  • Food safety
  • Cash handling
  • Time management
  • Craft beer experience
  • Microsoft Word
  • Organizational Ability
  • Multitasking and organization
  • Inventory management
  • Customer service

Certification

Driver's License, 01/01/14, Present

Timeline

Server/Bartender

Cafe 59
03.2024 - 08.2024

Server/Bartender

Melting Pot
03.2023 - Current

Technician/installer/ Callback Technician

Precision Overhead Door Service
10.2020 - 11.2022

Bar Back/ Bartender

Grafton Street Pub
02.2018 - 05.2020

Lube Technician/ lead CSA/manager

jiffy lube
02.2017 - 09.2019

High School Diploma -

Centereach High School

Similar Profiles

CREATE PROFILE
Sean Natale