Jina Stuecken
City Of Saint Peters
Summary
Dedicated Healthcare IT professional with a strong track record of troubleshooting technical issues and enhancing system performance to ensure seamless IT operations. Proven expertise in leveraging problem-solving and communication skills to deliver an optimal user experience. Experienced in streamlining operations to improve scalability and efficiency. Well-versed in regulatory compliance, P&L oversight, policy establishment, strategic planning, and diversification efforts.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Clinical Systems Support Specialist
Greenbrook
07.2025 - Current
- Diagnosed and resolved technical issues for end-users, enhancing system functionality.
- Collaborated with IT teams to implement system enhancements, streamlining operations.
- Analyzed user feedback to identify areas for system optimization, driving strategic enhancements.
Regional Director of Operations
12.2023 - 10.2025
- Oversee center operations across the West Coast
- Oversee center operations across TX, OR, CA, AK, NV.
- Lead strategic initiatives to improve operational efficiency and patient satisfaction.
- Ensure compliance with healthcare regulations and internal policies.
- Manage regional budgets and financial performance.
Regional Manager
04.2022 - 12.2023
- Supervised daily operations across multiple clinics in Greater St. Louis and Southern Illinois.
- Implemented performance metrics to drive operational excellence.
- Coordinated with cross-functional teams to enhance patient care.
- Mentored and developed clinic managers and staff.
Regional Center Manager
07.2020 - 04.2022
- Managed center-level operations and staff performance.
- Ensured adherence to clinical protocols and service standards.
- Monitored KPIs and implemented process improvements.
Regional Patient Consultant
TMS Wellness Center, LLC
10.2018 - 07.2020
- Provided patient consultations and coordinated treatment plans.
- Supported patient onboarding and education processes.
- Maintained accurate patient records and documentation.
Billing Specialist
CenterPointe Hospital
11.2017 - 10.2018
- Handled account management, billing, and appeals.
- Resolved billing discrepancies and ensured timely reimbursements.
TMS Technician
03.2016 - 11.2017
- Administered TMS treatments and monitored patient responses.
- Maintained equipment and ensured treatment protocols were followed.
Education
Master of Arts - Counseling Psychology
Lindenwood University
Saint Charles, MO01.2018
Bachelor of Arts - Psychology
Columbia College
Columbia, Missouri, MO05-2014
Skills
- Operational efficiency improvement
- Cross-functional collaboration
- Staff mentoring and development
- Account management skills
- Accurate record maintenance
- Strategic initiative leadership
- System enhancement implementation
Certification
- Transcranial Magnetic Stimulation Certificate
Timeline
Clinical Systems Support Specialist
Greenbrook
07.2025 - Current
Regional Director of Operations
12.2023 - 10.2025
Regional Manager
04.2022 - 12.2023
Regional Center Manager
07.2020 - 04.2022
Regional Patient Consultant
TMS Wellness Center, LLC
10.2018 - 07.2020
Billing Specialist
CenterPointe Hospital
11.2017 - 10.2018
TMS Technician
03.2016 - 11.2017
Master of Arts - Counseling Psychology
Lindenwood University
Bachelor of Arts - Psychology
Columbia College