Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Jinal Patel

Spring Hill

Summary

Dedicated and detail-oriented financial services professional with over 7 years of experience in mortgage operations, loan servicing, and payment processing. Handling documentation issues, supporting audits, and keeping communication smooth between internal teams, members, and outside partners. Strong background in front-line banking and team supervision, emphasizing quality and service throughout all processes.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Store Manager

Camper's Mini Mart
Brooksville
08.2019 - Current
  • Oversee financial processes, including cash drawer balancing, POS reconciliation, and bank deposits, to ensure zero discrepancies in sales reporting and deposits.
  • Manage daily store operations, including cash handling, inventory control, and staff supervision, to ensure efficient business flow and high customer satisfaction.
  • Maintain inventory levels by forecasting demand, placing vendor orders, and monitoring deliveries, ensuring optimal stock without overages or spoilage.
  • Track and renew all required business and employee certifications (e.g., food safety, tobacco sales, alcohol permits) to maintain full regulatory compliance.
  • Ensure strict adherence to health, safety, and sanitation standards, regularly passing inspections without violations.

Mortgage Post-Closer

GTE Financial
Tampa
07.2021 - Current
  • Audit closing documents to ensure accuracy and compliance with state laws, regulations, and company policies.
  • Coordinate with builders and members to manage construction loans from the initial draw through the final conversion to permanent financing, ensuring accurate documentation and timely processing at each phase.
  • Coordinate with title companies and county offices to obtain and verify recorded documents within regulatory timeframes.
  • Review and correct insurance documents, ensuring proper hazard and flood coverage is documented and disbursed accurately through escrow.
  • Confirm loan data integrity in LenderLink and DNA systems pre- and post-closing, identifying and resolving discrepancies.

Payment Operations Representative ATM & ITM

GTE Financial
Tampa
09.2019 - 07.2021
  • Reviewed and adjusted deposit checks through digital and physical channels, ensuring accuracy.
  • Verified checks under dual control before submitting daily files to Fed via image center.
  • Created a spreadsheet to balance total check deposits and analyze reports for rejected checks.
  • Processed auto loan payoffs and physical check payroll efficiently.
  • Handled online requests for recurring ACH payments and ACH originations promptly.
  • Reviewed and balanced regular and credit card lockbox general ledger accurately.

Onscreen Member Advocate

GTE Financial
Tampa
12.2018 - 09.2019
  • Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
  • Balanced virtual transactions accurately to ensure financial integrity.
  • Verified identification and documentation to prevent fraud, and ensure regulatory compliance.
  • Delivered high-quality customer service by addressing inquiries, resolving concerns, and promoting relevant banking products.

Relationship Banker

TCF Bank
Chicago
12.2016 - 03.2018
  • Processed checks and cash for deposits or withdrawals accurately.
  • Balanced terminal daily, identifying and correcting errors per established procedures.
  • Educated members on digital banking tools, account features, and credit union services to support financial literacy, and increase product adoption.
  • Assisted in opening new accounts and completing paperwork with accuracy, and attention to detail.
  • Promoted TCF products and services, consistently achieving assigned sales goals.

Education

Associate Degree - Science

Triton College
River Grove, IL
01.2021

Skills

  • Data Entry Accuracy
  • Document auditing
  • Conflict Resolution and Negotiation
  • Microsoft Office: Excel, Word, Outlook, PowerPoint
  • Encompass, LenderLink, DNA, Simplifile, Image Center
  • Point of Sale, Systems, and Cash Control Tools, Multitasking, and Prioritizing
  • Vendor Coordination & Retail Operations, Organizational skills, customer service
  • Cross-department collaboration
  • Inventory management systems
  • Strong Communication, and Bilingual (English and Gujarati)

Certification

  • NMLS # 2170829

Timeline

Mortgage Post-Closer

GTE Financial
07.2021 - Current

Payment Operations Representative ATM & ITM

GTE Financial
09.2019 - 07.2021

Store Manager

Camper's Mini Mart
08.2019 - Current

Onscreen Member Advocate

GTE Financial
12.2018 - 09.2019

Relationship Banker

TCF Bank
12.2016 - 03.2018

Associate Degree - Science

Triton College

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