Jinell Restivo
Rochester,NY
Summary
Results-oriented sales lead/manager with over 15 years of experience in retail operations. Proven ability to drive sales growth and boost customer loyalty through exceptional service and teamwork. Committed to creating a positive shopping experience and optimizing team performance.
Overview
17
17
years of professional experience
Work History
Sales Associate
Khols Department Store
Webster, NY
06.2026 - Current
- Assisted customers with product selection and inquiries to enhance shopping experience.
- Maintained accurate inventory levels through diligent stock management and organization.
- Operated point-of-sale system efficiently, ensuring smooth transaction processing.
- Collaborated with team members to achieve sales goals and improve customer satisfaction.
- Provided exceptional customer service by addressing concerns and resolving issues promptly.
- Participated in store merchandising efforts to create visually appealing displays.
- Learned new product information quickly to provide informed recommendations to shoppers.
- Adapted to changing priorities in a fast-paced retail environment while maintaining professionalism.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
Shift Manager
Joe's Kwik Mart
Rochester, NY
10.2009 - 04.2026
- Supervised daily operations to ensure efficient workflow and high customer satisfaction.
- Trained and mentored staff on best practices for inventory management and customer service.
- Implemented new scheduling system, enhancing staff coverage and reducing labor costs.
- Analyzed sales trends to optimize product placement and improve merchandising strategies.
- Coordinated with suppliers to ensure timely delivery of products and maintain stock levels.
- Resolved customer complaints swiftly, fostering a positive shopping environment.
- Conducted regular performance evaluations to identify areas for staff development and improvement.
- Resolved escalated customer issues promptly to maintain satisfaction. effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Coached crew members to optimize performance and motivate toward more efficient work.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
- Recorded receipts accurately for inventory management., employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Adhered to company standards and compliance requirements for operations and cleanliness of areas.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Coordinated staff schedules to establish adequate coverage during peak business hours.
- Played an essential role in achieving store goals through strategic planning alongside upper management during regular meetings.
- Supervised daily operations, ensuring optimal team performance and customer service standards.
- Trained and mentored new cashiers, promoting efficiency and adherence to policies.
- Quickly and accurately counted drawers at start and end of each shift.
- Processed cash transactions accurately and efficiently, ensuring compliance with company policies.
- Monitored cash register balances, identifying discrepancies and resolving issues promptly.
- Grew sales utilizing business-to-business sales tactics.
- Utilized various sales techniques to develop relationships with customers and drive sales.
- Boosted sales revenue by developing effective marketing strategies and implementing targeted sales campaigns.
Education
High School Diploma -
Brighton High School
Rochester, NY06.2009
Skills
- Sales proficiency
- Customer service excellence
- Client service
- Upselling
- Product recommendations
- Sales growth
- Sales strategy
- Sales planning
- POS system operation
- Cash register operation
- Accurate cash handling
- Money handling
- Cash management
- Stocking and receiving
- Inventory tracking
- Inventory control
- Retail store operations
- Order processing
- Display setup
- Merchandise display
- Product promotions
- Time management
- Meeting deadlines
- Adaptability
- Multitasking strength
- Analytical thinking
- Problem-solving
- Advanced problem-solving
- Conflict resolution
- Collaboration skills
- Interpersonal skills
- Professional demeanor
- Listening skills
- Guest relations
- Policy adherence
- Display setup
- POS operation
- Product promotions
- Reliable and punctual
Timeline
Sales Associate
Khols Department Store
06.2026 - Current
Shift Manager
Joe's Kwik Mart
10.2009 - 04.2026
High School Diploma -
Brighton High School