Jingle Fernandez
Customer Service Representative
Las Vegas,NV
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
16
16
years of professional experience
2
2
years of post-secondary education
Work History
Customer Service Representative
NCO Clark
Manila , Philippines
06.2008 - 07.2011
- Excellent communication skills, both verbal and written.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Housekeeping Room Attendant
Rio Hotel and Casino
Las Vegas, Nevada
05.2013 - 11.2015
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Proved successful working within tight deadlines and a fast-paced environment.
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
Public Area Cleaner
Rio Hotel and Casino
11.2015 - 09.2024
- Maintained high standards of hygiene by routinely sanitizing frequently touched surfaces such as Slot Machines,Ashtrays,doorknobs.
- Increased overall appearance of common spaces with thorough cleaning of carpets using industrial machinery as needed.
- Improved accessibility for guests with disabilities by maintaining clean ramps, elevators, and designated parking spots on a daily basis.
- Enhanced guest satisfaction by maintaining cleanliness and organization in all public areas.
- Reduced health and safety risks by promptly addressing spills, debris, and other hazards in high-traffic areas.
- Contributed to positive guest feedback through diligent attention to detail in restroom sanitation procedures.
- Collaborated effectively with fellow Public Area Cleaners to maintain the cleanliness of multiple venues within tight schedules.
- Assisted in maintaining safe work environment for team members and guests through visual inspection of common areas during shift.
Education
Bachelor of Science - Business Management
Asian Institute of E-Commerce
Philippines 03.2004 - 04.2006
Skills
Customer Service Representative
- Product and service knowledge
- Account updating
- Database Management
- Customer communications
- Problem-solving skills
- Verbal and written communication
- Quality Assurance
Housekeeping
- Health and safety compliance
- CDC Sanitation Guidelines
- Restroom Servicing
- Vacuuming
- Hazardous chemical training
- Vacuuming carpets
- Dusting furniture
- OSHA Compliance
Public Area Department ( Casino Porter)
- Cleaning Expertise
- Sweeping and Mopping
- Chemical Handling
- OSHA Requirements
- Safety Standards and Protocols
Languages
English
Full Professional
Filipino
Full Professional
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeLocation Preference
On-SiteRemoteHybridImportant To Me
Work-life balanceHealthcare benefitsSoftware
Computer Literacy
Timeline
Public Area Cleaner
Rio Hotel and Casino
11.2015 - 09.2024
Housekeeping Room Attendant
Rio Hotel and Casino
05.2013 - 11.2015
Customer Service Representative
NCO Clark
06.2008 - 07.2011
Bachelor of Science - Business Management
Asian Institute of E-Commerce
03.2004 - 04.2006