Priscilla Xavier
IT Technical Support
Deerfield Beach,FL
Summary
Knowledgeable Technical Specialist successful at setting up servers, desktops, laptops and mobile devices. Trains users and configures protocols to maximize security, usability and performance. Offering 4 years of IT experience. As a young passionate Computer Science student, I am eager to to demonstrate my expertise in your company. The art of manipulating technology to provide desirable results intrigues my ambitious mind as I pursue a career in this field. My desire is to be part of your team and contribute every bit of knowledge I have collected over the last few years and prosper this company. I am competent hard worker with an innovative mindset that strives with challenges in a competitive workspace. I hope to be part of your team and absorb all the knowledge that your company has to offer.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Technical Specialist
New Center Openings, NCO
Deerfi, FL
08.2021 - Current
- The Learning Experience is an early childcare company that provides excellent care to children from ages newborn to 6 years old
- Used ticketing systems to manage and process support actions and requests
- Configuring smart TVs and smart boards
- Active Directory Troubleshooting
- Security camera Troubleshooting
- Perform IT inspections to our centers
- Customer support via phone and email
- Network troubleshooting
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
Technical Consultant
UF Computing Hel Desk
Gainesville, FL
03.2019 - 05.2021
- Managed high levels of call flow and responded to network and account support needs.
- Explained security measures in simple terminology to help users understand malware and phishing threats.
- Offered troubleshooting of connectivity issues across networks such as Wi-Fi, cellular and VPN.
- Used ticketing systems to manage and process support actions and requests.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
Education
Bachelor of Science - Computer Science
Oregon State University
Corvallis, ORli 6 2021 - Current
Bachelor of Science - Biological Science
University of Florida
Gainesville, FL 08.2016 - 12.2020
Skills
Excellent Communication
Accomplishments
- Friendos App (02/2022 - 04/2022)
- An application dedicated to reunite like mindset people with similar interest across the country
- The purpose of the app is to expand peoples connections over a mutual interest to help those who face challenges in socializing within a new environment.
Timeline
Technical Specialist
New Center Openings, NCO
08.2021 - Current
Technical Consultant
UF Computing Hel Desk
03.2019 - 05.2021
Bachelor of Science - Biological Science
University of Florida
08.2016 - 12.2020
Bachelor of Science - Computer Science
Oregon State University
6 2021 - Current
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