Jingyi Liu
NY
Summary
Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Speedx
, NY
01.2024 - Current
- Resolved customer issues in an efficient and timely manner.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Ensure package delivery, and monitor driver delivery standards.
Manager
GongCha
06.2022 - 01.2024
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Monitored staff performance and addressed issues.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Trained employees on additional job positions to maintain coverage of roles.
- Recruited and hired qualified candidates to fill open positions.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
Education
BBA - Operation Management
Baruch College of The City University of New York
New York, NY06-2025
Skills
- Project Management
- Sales Techniques
- Staff Development
- Team Building
- Hiring and Training
- Teamwork and Collaboration
- Delivery tracking
Languages
English
Chinese (Mandarin)
Timeline
Customer Service Officer
Speedx
01.2024 - Current
Manager
GongCha
06.2022 - 01.2024
BBA - Operation Management
Baruch College of The City University of New York
Similar Profiles
Qilin WuQilin Wu
Customer Service Coordinator at SpeedXCustomer Service Coordinator at SpeedX
Sarai ReyesSarai Reyes
Quality Assurance Agent at SpeedXQuality Assurance Agent at SpeedX
Lexin ZhangLexin Zhang
Quality Assurance Inspector at SpeeDxQuality Assurance Inspector at SpeeDx