Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jingyi Liu

NY

Summary

Responsible and motivated student ready to apply education in the workplace. Offers excellent technical abilities with software and applications, ability to handle challenging work, and excellent time management skills.

Overview

2
2
years of professional experience

Work History

Customer Service Officer

Speedx
, NY
01.2024 - Current
  • Resolved customer issues in an efficient and timely manner.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Ensure package delivery, and monitor driver delivery standards.

Manager

GongCha
06.2022 - 01.2024
  • Completed thorough opening, closing and shift change functions to maintain operational standards each day.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Recruited and hired qualified candidates to fill open positions.
  • Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.

Education

BBA - Operation Management

Baruch College of The City University of New York
New York, NY
06-2025

Skills

  • Project Management
  • Sales Techniques
  • Staff Development
  • Team Building
  • Hiring and Training
  • Teamwork and Collaboration
  • Delivery tracking

Languages

English
Chinese (Mandarin)

Timeline

Customer Service Officer

Speedx
01.2024 - Current

Manager

GongCha
06.2022 - 01.2024

BBA - Operation Management

Baruch College of The City University of New York

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Jingyi Liu