BS in Management Information Systems -
San Jose State University
12-2024
Jinhui Kim
San Jose,USA
Skills
- Business Performance Analysis
- Data Visualization and Modeling
- Analytical Problem Solving
- System Analysis & Design
- 1 year of academic experience with SQL
- 2 years of experience with Python
- 6 months of prototyping, utilizing OpenAI and IBM WatsonX
- 6 months of Jupyter/Colab Notebook experience
- 3 years of experience in tutoring in Korean Language and music
- 2 years of experience in Sports Team management
Education
Work History
Sales Consultant
AT&T
San Jose, CA
02.2024 - Current
- Improve the customer experience, strengthen the brand, and improve profitability using Operational CRM systems(Salesforce).
- Help customers through the purchasing decision, activation process, product education and after-sale follow-up,as well as assistance with any billing and account issues.
- Provide service expertise to triage equipment-related problems, identify the most appropriate issue resolution path, and find solutions that fit the customer’s needs.
- Execute at an individual and store level to achieve sales and service metrics.
Supervisor
Modo Hawaii LLC
Santa Clara, CA
06.2020 - 01.2021
- Team leadership: Lead by example by demonstrating excellent customer service and work ethics. Provide guidance, coaching, and support to team members.
- Operational management: Oversee daily operations, including opening and closing procedures, cash handling, and ensuring compliance with health and safety regulations.
- Quality control: Uphold brand standards for product quality, presentation, and consistency. Conduct regular inspection to ensure that all products meet company standards.
Projects
- Table Sales and Customer Segmentation Analysis Project (Language: Python)
-Conducted a cohesive analysis of table sales data spanning four years, identifying state-based high and low sales product. Analyzed customers segmentation, visualizing data insights with Python and Matplotlib.
- Bridging Education Gaps: A UI Design for an Accessible Learning Platform in Developing Countries(Lucid Chart,Canva)
-Project focuses on designing a user interface (UI) for an innovative education platform tailored to the needs of learners in the regions where quality education remains a significant challenge.
Languages
English
Native/ Bilingual
Korean
Native/ Bilingual
Timeline
Sales Consultant
AT&T
02.2024 - Current
Supervisor
Modo Hawaii LLC
06.2020 - 01.2021
BS in Management Information Systems -
San Jose State University