Jiniah Skinner
Raleigh,NC
Summary
Dedicated caregiver experienced in providing daily living, nutritional, emotional, and physical support for elderly and disabled patients. Strong team leader with a background in healthcare and operations management, focused on streamlining processes to enhance team productivity and client satisfaction. Committed to delivering effective solutions and fostering positive environments.
Overview
10
10
years of professional experience
Work History
Personal Care Assistant | Sitter
Welcome Home Care Agency
Creedmoor, USA
07.2025 - Current
- Assisted clients with daily living activities, ensuring comfort and safety.
- Supported clients in maintaining hygiene and personal grooming routines.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Contributed to a positive home atmosphere by engaging clients in conversation and recreational activities tailored to their interests.
- Supported clients' mental health by actively listening to concerns and offering compassionate companionship during challenging times.
- Administered medication and monitored health status under supervision.
- Developed personalized care plans to meet individual client needs.
- Communicated effectively with healthcare professionals regarding client progress.
Team Leader
Walmart
Raleigh, USA
10.2019 - 06.2026
- Led team to achieve operational excellence through effective training and mentoring initiatives.
- Streamlined inventory management processes, reducing discrepancies and improving stock accuracy.
- Implemented employee engagement strategies, fostering a collaborative work environment.
- Coordinated scheduling and task assignments to optimize workforce productivity.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Collaborated with cross-functional teams to align store operations with corporate objectives.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Customer Support Specialist
Verizon
Oxford, USA
03.2016 - 09.2019
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Coordinated scheduling for appointments and meetings, improving overall office operations.
- Provided exceptional customer service by addressing inquiries and resolving issues effectively.
- Greeted visitors and customers, offering assistance and answering questions to enhance guest experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
Education
Associate of Science - Clinical Child Psychology
Nassau Community College
Garden City, NYHigh School Diploma -
New Hyde Park Memorial High School
New Hyde Park, NYSkills
- Direct patient care
- Elderly care
- Dementia care
- Activities of daily living
- Documentation
- Customer service
- Companionship
- Data entry
- Microsoft Word
- Technical support
- Operations management
- Team leadership
- Upselling
Accomplishments
- Increased family's happiness by taking on additional chores and relieving burdens.
- Received consistent positive remarks for quality of care.
Volunteer Experience
- Organized community outreach programs to increase participation and engagement.
- Developed training materials for new volunteers, enhancing onboarding experience.
- Coordinated logistics for events, ensuring efficient execution and resource allocation.
- Led workshops on best practices for volunteer management and collaboration techniques.
- Implemented feedback mechanisms to improve volunteer satisfaction and retention rates.
- Fostered partnerships with local organizations to expand community service initiatives.
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
Timeline
Personal Care Assistant | Sitter
Welcome Home Care Agency
07.2025 - Current
Team Leader
Walmart
10.2019 - 06.2026
Customer Support Specialist
Verizon
03.2016 - 09.2019
Associate of Science - Clinical Child Psychology
Nassau Community College
High School Diploma -
New Hyde Park Memorial High School