Julie Chino
Farmington,NM
Summary
Dedicated care professional, committed to supporting patients in feeling secure and comfortable in clinical and home settings. Responsible team player always willing to assume additional responsibility to ease family burden. Expertise in caregiving .
Overview
20
20
years of professional experience
1
1
Certification
Work History
PCA Personal Care Assistant
Comfort Keepers
06.2021 - Current
- Assisted with daily living and activities, medication reminders, showers, cleaning and hygiene, checking vitals
- Providing the best quality care
Caregiver/Personal Assistant
Visiting Angels
04.2020 - 03.2022
- Assisted daily activities, and light housekeeping, dementia care, house cleaning, shopping, vitals, medication reminders, support for family and cooking, and compassionate care and support
Direct Support Professional
The Tungland Corporation
09.2015 - 04.2018
- Worked with adults with developmental disabilities, including autistic, Down syndrome, paralyzed individuals with special needs
- Assisted disabled clients to support independence and well-being
- Administered medication as directed by physician
- Maintained clean, safe, and well-organized patient environment
- Assisted clients with daily living needs to maintain self-esteem and general wellness
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness
- Monitored clients to assess and report physical and behavioral changes to supervisors
- Monitored progress and documented patient health status changes to keep care team updated
- Updated patient files with current vitals, behaviors, and other data relevant to treatment planning
- Supervised daily activities and provided assistance to staff
- Transported clients to medical and dental appointments to provide support
- Developed rapport to create safe and trusting environment for care
- Researched community resources and services to provide accessibility and assistance to clients
- Cooked meals and assisted patients with eating tasks to support healthy nutrition
- Assisted with daily living activities, running errands, and household chores
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities
- Recorded status and duties completed in logbooks for management
- Monitored clients' overall health and well-being and noted significant changes
- Provided compassionate and patient-focused care to cultivate well-being
- Transported clients to and from medical appointments with safety and efficiency
- Laundered items, changed sheets and made bed to keep patients' bedroom clean
- Built and maintained rapport with clients and family members to facilitate trusting caregiver relationship
- Entrusted to handle confidential and sensitive situations in professional matter
- Guided patients to restroom to support bladder and bowel relief requirements
- Maintained strong connections within caregiver community to gain continuous knowledge
- Replaced bandages, dressings and binders to care for wounds and encourage healing
- Handled incoming mail, bills and invoices and completed appropriate actions.
Customer Service
Performance Auto Group
09.2008 - 05.2011
- Lot attendant, detail manager, inventory
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences
- Exhibited high energy and professionalism when dealing with clients and staff
- Delivered prompt service to prioritize customer needs
- Met customer call guidelines for service levels, handle time and productivity
- Responded proactively and positively to rapid change
- Maintained up-to-date knowledge of product and service changes
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates
- Trained new personnel regarding company operations, policies and services
- Maintained clean and orderly checkout areas by mopping floors, emptying trash cans and wiping down surfaces
- Trained staff on operating procedures and company services
- Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
Home Health Aide
Links
09.2007 - 04.2011
- Oversaw inventory, equipment maintenance and bay cleaning
- Coordinated exterior and interior washing of vehicles according to customer wishes
- Instructed staff on proper techniques for washing, waxing, cleaning, vacuuming and other tasks
- Inspected finished work to verify employee compliance with detailing standards
- Trained detail team to deliver best possible service to customers with quality work
- Built reputation for comprehensive detail work covering bodies, interiors and engine compartments
- Maintained documentation for areas such as orders, activities, schedules and employee performance
- Established team priorities, maintained schedules and monitored performance.
Customer Service
411 operator
10.2005 - 06.2009
- 411 operator, lead floor supervisor
Customer Service Representative
411 operator
08.2004 - 06.2008
- Directory assistance, floor supervisor, 411 operators
Education
High school diploma -
Farmington High School
Farmington, NMSkills
- Vital Signs
- Home Care
- Laundry
- Patient Care
- Senior Care
- Cleaning Experience
- Caregiving
- Cooking
- Dementia Care
- Food Preparation
- Meal Preparation
- Alzheimer's Care
- Memory Care
- Medication Administration
- Hospital Experience
- CPR (10 years)
- Hospice Care
- Personal Assistant Experience
- Infection Control Training
- Residential Cleaning
- Valet Parking
- Progress Documentation
- ADL Support
- Care Delivery
- Direct Patient Care
- Transportation
- Appointment Scheduling
- Client Documentation
- Client Transportation
- State Regulations Knowledge
- Health and Safety Requirements
- Patient Education
- First Aid and Safety
- Goal Setting
- Housekeeping tasks
- Problem-solving abilities
- First aid and CPR
- Conflict resolution
- Active listening
- Compassionate caregiving
- Safety monitoring
- Social skills development
- Decision-making support
- Effective communication
- Adaptive equipment use
- Personal care assistance
- Empathy and understanding
- Behavior management
- Disability awareness
- Caring Companionship
- Condition Monitoring
- Medical Chart Documentation
- Infection Control
- Emergency Response
- Family Member Training
- Safety Compliance
- Patient Ambulation
- Injury Prevention
- Progress Tracking
- Housekeeping
- Meal Planning and Preparation
- Prosthetic Attachment and Removal
- Direct Care Aide
- Personal Care Worker
- CPR Certification
- Problem Identification
- Fast Learner
- Cooking Meals
- Decision-Making
- Certified in CPR/AED
Accomplishments
- Achieved Result by completing Task with accuracy and efficiency.
always going above and behind, team player , excellent customer service
Certification
- First Aid Certification, Present
- CPR Certification, Present
Relocation
- Pagosa Springs, CO
- Bayfield, CO
- Durango, CO
Timeline
PCA Personal Care Assistant
Comfort Keepers
06.2021 - Current
Caregiver/Personal Assistant
Visiting Angels
04.2020 - 03.2022
Direct Support Professional
The Tungland Corporation
09.2015 - 04.2018
Customer Service
Performance Auto Group
09.2008 - 05.2011
Home Health Aide
Links
09.2007 - 04.2011
Customer Service
411 operator
10.2005 - 06.2009
Customer Service Representative
411 operator
08.2004 - 06.2008
High school diploma -
Farmington High School