Summary
Overview
Work History
Skills
Timeline
Generic

Jinivah Brawley

Grand Rapids

Summary

Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.

Overview

11
11
years of professional experience

Work History

Independent Contractor

DoorDash
Grand Rapids
02.2016 - Current
  • Reviewed customer requests, resolved questions and defined specifications before completing orders.
  • Delivered high level of customer service and support by answering questions and returning phone calls quickly.
  • Communicated effectively with customers throughout the delivery process.
  • Loaded and unloaded delivery vehicles with packages.
  • Planned efficient routes to maintain delivery schedules.

General Manager

Domino's Pizza
Poway
08.2024 - 08.2025
  • Administered employee discipline through verbal and written warnings.
  • Ensured compliance with local health department regulations regarding food safety standards.
  • Recruited, interviewed and hired qualified staff for open positions.

Assistant Manager

Domino's Pizza
Grand Rapids
10.2014 - 03.2021
  • Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
  • Resolved conflicts between team members in an effective manner.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.

Skills

  • Order fulfillment
  • Route planning
  • Customer service
  • Conflict resolution
  • Employee training
  • Team leadership
  • Staff recruitment
  • Performance management
  • Data entry
  • Scheduling

Timeline

General Manager

Domino's Pizza
08.2024 - 08.2025

Independent Contractor

DoorDash
02.2016 - Current

Assistant Manager

Domino's Pizza
10.2014 - 03.2021
Jinivah Brawley