Jinivah Brawley
Grand Rapids
Summary
Accomplished professional offering great communication and customer service skills. Reliable and dedicated when working alone or as part of team.
Overview
11
11
years of professional experience
Work History
Independent Contractor
DoorDash
Grand Rapids
02.2016 - Current
- Reviewed customer requests, resolved questions and defined specifications before completing orders.
- Delivered high level of customer service and support by answering questions and returning phone calls quickly.
- Communicated effectively with customers throughout the delivery process.
- Loaded and unloaded delivery vehicles with packages.
- Planned efficient routes to maintain delivery schedules.
General Manager
Domino's Pizza
Poway
08.2024 - 08.2025
- Administered employee discipline through verbal and written warnings.
- Ensured compliance with local health department regulations regarding food safety standards.
- Recruited, interviewed and hired qualified staff for open positions.
Assistant Manager
Domino's Pizza
Grand Rapids
10.2014 - 03.2021
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Resolved conflicts between team members in an effective manner.
- Managed customer service inquiries and complaints in a timely manner.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Skills
- Order fulfillment
- Route planning
- Customer service
- Conflict resolution
- Employee training
- Team leadership
- Staff recruitment
- Performance management
- Data entry
- Scheduling
Timeline
General Manager
Domino's Pizza
08.2024 - 08.2025
Independent Contractor
DoorDash
02.2016 - Current
Assistant Manager
Domino's Pizza
10.2014 - 03.2021