Madison Johnson
Currently enrolled student at the College of Charleston with a Bachelor's of Professional Studies in Organizational Management and Development after obtaining an Associate of Applied Science in Business Administration from Horry Georgetown Technical College and graduating Summa Cum Laude. I have gained experience through internship, and personal work in the field of customer service. I am looking for a position where can put into practice what I have been learning while expanding my knowledge and taking on new challenges all while doing it in a positive work environment.
Work History
Independent Contractor
1 Year 2 Months- Managed grocery order processes to maintain accuracy and efficiency throughout shopping and delivery stages.
- Assessed delivery opportunities by analyzing mileage, order volume, and potential earnings.
- Facilitated customer substitution processes to enhance satisfaction and meet individual preferences.
- Managed multiple deliveries while adhering to scheduling delivery time frames.
- Responded proactively to customer modifications and order specifications to uphold service excellence.
Intern
4 Months- Conducted detailed observations of daily operations within service departments serving Horry, Georgetown, and Williamsburg counties.
- Analyzed and documented administrative workflows associated with transportation employment and senior assistance programs.
- Monitored utilization of Microsoft Excel and various software applications for effective client information and record management.
- Evaluated processes for service coordination, documentation handling, and client needs assessment across departments.
- Evaluated daily operational management and community engagement strategies within regional organization.
Education
High School Diploma
Associate of Applied Science - Business Administration
- Summa Cum Laude Graduate
- 4.00 GPA