Charles Sawyer
Tucson,AZ
Summary
Dedicated professional with a strong focus on customer service and problem-solving. Proven ability to manage multiple orders while maintaining high client satisfaction and training team members to achieve service excellence.
Overview
1
1
Certification
34
34
years of professional experience
Work History
Independent Contractor
Doordash
Tucson, AZ
03.2026 - Current
- Optimized delivery routes by navigating local areas with mobile applications.
- Managed multiple orders concurrently while ensuring strict adherence to safety protocols.
- Quickly adapted to fluctuating delivery conditions and evolving customer requests.
- Maintained high client satisfaction through close consultation and integration of valuable feedback.
Manager
Safeway Starbucks kiosk
Northglenn, Colorado
06.2017 - 09.2020
- Supervised daily operations of Starbucks kiosk to ensure smooth service.
- Managed inventory levels for coffee supplies and merchandise efficiently.
- Coordinated staff schedules to optimize coverage during peak hours.
- Assisted customers with product selection and inquiries to enhance satisfaction.
- Monitored staff performance and addressed issues.
- Coached, mentored and trained team members in order to improve their job performance.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Managed inventory levels to meet demand without overstocking, reducing waste.
- Oversaw daily operations, maintaining efficiency and quality standards.
Server/FOH manager
Outback Steakhouse
Huntsville, AL
03.2002 - 01.2012
- Provided excellent customer service in fast-paced dining environment.
- Collaborated with kitchen staff to ensure timely meal delivery.
- Managed customer orders using point-of-sale system efficiently.
- Prepared dining area by setting tables and replenishing supplies.
- Assisted in training new servers on restaurant procedures.
- Maintained cleanliness and organization of dining and service areas.
- Resolved customer complaints professionally to enhance satisfaction.
- Developed strong relationships with regular customers for personalized service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
- Greeted customers, answered questions, and recommended specials to increase profits.
- Communicated with hosts, bussers, and kitchen staff to prepare for and serve customers.
Tour Guide
U.S. Space and Rocket Center
Huntsville, AL
05.1992 - 09.1992
- Guided visitors through interactive exhibits at a renowned space and rocket museum.
- Explained complex space concepts in an engaging manner to diverse audiences.
- Managed visitor inquiries, ensuring a welcoming and informative environment at all times.
- Facilitated special events, providing guests with unique insights into space exploration topics.
- Maintained a positive attitude and enthusiasm when interacting with guests.
Education
Bachelor of Science - Psychology
Auburn University
Auburn, AL06-1996
Skills
- Customer service
- Time management
- Order management
- Complaint resolution
- Training and mentoring
- Effective communication
- Team collaboration
- Adaptability
- Client relationship building
- Multitasking and organization
- Inventory management
- Staff scheduling
- Customer relationship management
- Problem solving
- Service excellence
- Clear communication
- Task delegation
- Staff management
Certification
- serve safe manager Certification (valid 3.5 yrs)
Timeline
Independent Contractor
Doordash
03.2026 - Current
Manager
Safeway Starbucks kiosk
06.2017 - 09.2020
Server/FOH manager
Outback Steakhouse
03.2002 - 01.2012
Tour Guide
U.S. Space and Rocket Center
05.1992 - 09.1992
Bachelor of Science - Psychology
Auburn University