Summary
Overview
Work History
Education
Skills
Certifications
Personal Information
Timeline
Generic

Jinkie Mae Nilapant

Elmwood Park,IL

Summary

Results-driven healthcare leader with over a decade of experience in clinical operations, cross-functional team leadership, and client-centered service delivery. Proven ability to improve outcomes, lead high-performing teams, and manage complex workflows in dynamic, fast-paced environments. Skilled in building trusted relationships, aligning internal operations with customer needs, and driving initiatives that enhance satisfaction, retention, and long-term value. Currently seeking a career change where I can leverage my leadership, problem-solving skills, and deep commitment to delivering value to build strong client relationships, enhance retention, and support strategic growth outside of traditional clinical settings.

Overview

14
14
years of professional experience

Work History

Director of Nursing

Belmont Village Senior Living
01.2017 - Current
  • Partnered with stakeholders across operations, clinical, and corporate teams to implement data-informed care models and performance strategies in multi-state communities.
  • Provided interim leadership across multiple communities during leadership transitions, stabilizing operations, and cultivating resilient, high-performing teams.
  • Spearheaded the launch of a new senior living community in 2019, overseeing staff onboarding, regulatory readiness, and cross-department coordination for a successful opening.
  • Led strategic initiatives to improve quality metrics, staff engagement, and client satisfaction—resulting in consistently positive resident outcomes and compliance.
  • Mentored and supervised a team of 50+ staff, providing individualized coaching, performance management, and succession planning to support professional development and team growth.
  • Acted as a liaison between providers, vendors, families, and interdisciplinary teams to align care plans and resolve escalated issues with diplomacy and speed.

Wellness Nurse

Belmont Village Senior Living
01.2014 - 01.2017
  • Delivered hands-on clinical support to over 60 residents, contributing to a measurable increase in service quality scores and care consistency.
  • Trained and coached front-line staff to uphold clinical protocols and person-centered service delivery.
  • Collaborated with care partners and physicians to tailor care plans and improve resident engagement and satisfaction.

Licensed Practical Nurse (LPN)

Courtyard Skilled Nursing Facility
01.2012 - 01.2014
  • Supported high-acuity patients, leveraging analytical thinking to identify gaps, reduce errors, and enhance care outcomes.
  • Partnered with multidisciplinary teams to optimize individualized care and family communication.
  • Improved documentation accuracy and streamlined workflows for regulatory and reporting efficiency.

Education

Associate Degree - Nursing

Oakton Community College
Des Plaines, IL

LPN Nursing Program - undefined

Morton College
Cicero, IL

Pre-Nursing Coursework - undefined

University of Illinois Chicago

Skills

  • Strategic Problem Solving
  • Root Cause Analysis
  • Project execution
  • Team leadership development
  • Individual performance coaching
  • Client relationship management
  • Workflow Optimization
  • Analytical decision-making
  • Interdepartmental team management
  • Effective communication
  • Dementia care expertise
  • Individualized care approach
  • Fluent in Tagalog/Filipino language

Certifications

Registered Nurse (RN), Illinois

Personal Information

  • Visa Status: Authorized to work in the U.S. for any employer
  • Work Permit: Authorized to work in the U.S. for any employer

Timeline

Director of Nursing

Belmont Village Senior Living
01.2017 - Current

Wellness Nurse

Belmont Village Senior Living
01.2014 - 01.2017

Licensed Practical Nurse (LPN)

Courtyard Skilled Nursing Facility
01.2012 - 01.2014

LPN Nursing Program - undefined

Morton College

Pre-Nursing Coursework - undefined

University of Illinois Chicago

Associate Degree - Nursing

Oakton Community College
Jinkie Mae Nilapant