Summary
Overview
Work History
Education
Skills
Activities
Languages
Timeline
Generic

Jinny Bi

Philadelphia,PA

Summary

Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.

Overview

6
6
years of professional experience

Work History

Customer Service Associate

PARIS BAGUETTE
  • Processed fifty to sixty customer orders daily
  • Responded to customer inquiry such as support reps interacting with customers on a variety of channels such as phone, email, and ensuring that all valid customer concerns are being dealt with immediately
  • Updated customer profiles.

Student Worker

Philadelphia Airport Survey Project
10.2023 - Current
  • Worked in team environment to maintain high levels of productivity.
  • Took and followed detailed directions from others.
  • Maintained excellent customer service and positive attitude towards guest, customers, and fellow teammates.
  • Regularly communicated with management to provide feedback and updates.
  • Collaborated with team members to develop strategies in increasing customer satisfaction.

Assistance

THE US-ASIA CENTER
01.2023 - 05.2023
  • Student worker management and scheduling based on data sampling plan
  • Daily sampling plan based on flight schedule
  • Quality control on survey responses
  • On-site survey mentoring
  • Survey report editing
  • Monthly report to PHL on survey progress
  • Weekly news collection on airport service
  • Other duties as assigned.

Cashier

PARIS BAGUETTE
12.2017 - 07.2018
  • Greet customers when they enter the bakery and help resolve any questions and concerns
  • Refer customers to the right person to answer queries and deal with any problems
  • Assist sales staff to place shelves, keep the front lanes tidy
  • Use payment processing equipment and software to accept cash and card payments
  • Prepare food, bag and tray orders, and drinks according to company guidelines.

Education

Bachelor of Science - Tourism and Hospitality Management, Hospitality Management

Temple University
Philadelphia, PA
05.2024

Associate of Arts - Business Administration

Community College of Philadelphia
Philadelphia, PA
05.2021

Skills

  • Native Proficiency in Mandarin Chinese
  • Cantonese Chinese
  • Microsoft Word
  • Excel
  • PowerPoint
  • Access
  • Customer Support
  • Guest Services

Activities

  • Library, Philadelphia, PA, Volunteer, 11/2016, 06/2017
  • Temple Athletics, Philadelphia, PA, Volunteers, 04/2023

Languages

Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual

Timeline

Student Worker

Philadelphia Airport Survey Project
10.2023 - Current

Assistance

THE US-ASIA CENTER
01.2023 - 05.2023

Cashier

PARIS BAGUETTE
12.2017 - 07.2018

Customer Service Associate

PARIS BAGUETTE

Bachelor of Science - Tourism and Hospitality Management, Hospitality Management

Temple University

Associate of Arts - Business Administration

Community College of Philadelphia

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Jinny Bi