Jin Yi Kussmaul

• Provided crisis intervention services during emergencies, de-escalating situations and connecting individuals with appropriate resources for ongoing support.
• Implemented self-care practices for personal wellbeing and modeled healthy coping strategies for clients to emulate in their own lives.
• Maintained detailed documentation of clinical notes, tracking patient progress throughout the course of treatment.
• Facilitated therapeutic support groups focused on topics such as coping skills, boundaries, or hygiene.
• Enhanced therapeutic rapport, making it easier for clients to engage in the counseling process.
• Attended trainings to participate in regular supervision and continued education to maintain professional competence and ethical standards.
• Conducted crisis interventions to respond to clients in crisis, assess immediate needs and provide support and resources.
• Monitored patient behavior and provided emotional support in crisis situations.

• Resolved customer complaints promptly, ensuring customer satisfaction and maintaining professionalism.
• Oversaw daily store operations, managing staff and inventory to support smooth workflow.
• Resolved customer complaints and processed refunds and returns, enhancing customer satisfaction.
• Established and enforced barista standards and best practices.
• Conducted training sessions for baristas to enhance their skills and service quality. to continually improve guest experiences.
• Resolved customer complaints quickly and effectively while maintaining a high level of professionalism.

• Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities.
• Assigned, prioritized, and delegated tasks and responsibility to departmental employees.
• Monitored team productivity and performance to support goals.
• Monitored team productivity and performance, ensuring alignment with departmental goals.
• Assigned, prioritized, and delegated tasks to optimize team workflow and meet project deadlines.
• Reduced workplace safety or health hazards by enforcing work practices and procedures.
• Resolved conflicts between team members promptly, maintaining a positive work environment through sound judgment.
• Provided support for customers by addressing complaints quickly and efficiently, displaying exceptional customer service skills.

• Proficiently handled high call volumes while maintaining quality service standards.
• Handled difficult situations calmly, ensuring positive customer experiences.
• Managed difficult situations calmly and effectively while maintaining a positive attitude towards customers.
• Established trust with customers through tailored conversations, enhancing customer satisfaction.
• Built trust with customers through personalized conversations.
• Clarified product features and benefits to customers, facilitating informed purchasing decisions.

• Managed cash registers, ensuring accurate cash and card transactions.
• Welcomed customers and answered questions regarding menu items and preparation methods.
• Multitasked multiple orders while consistently maintaining product quality and customer satisfaction.
• Communicated effectively with customers and coworkers, fostering a positive and professional café environment.
• Greeted customers warmly upon arrival at café and answered questions regarding menu items and preparation methods.
• Maintained clean and healthy environment by following proper safety and sanitation regulations.
• Maintained high standards of cleanliness in the café area and equipment used for coffee preparation.
• Demonstrated strong organizational skills when stocking inventory or prepping ingredients for drinks.
• Memorized or referenced readily accessible information to relay to customers.

• Displayed proficiency in operating various types of brewing equipment such as grinders, blenders, and espresso machines.
• Assisted with opening and closing tasks, including cleaning cafe areas and setting up displays to ensure a welcoming environment.
• Adhered to all health codes while preparing specialty beverages according to company specifications.
• Welcomed customers and provided detailed information on menu items and preparation methods to enhance their experience.
• Operated various brewing equipment, including grinders, blenders, and espresso machines, ensuring high-quality beverage preparation.
• Assisted with opening and closing tasks such as cleaning cafe areas or setting up displays.
• Answered customer phone calls and appropriately addressed questions and complaints.
• Memorized or referenced readily accessible information to relay to customers.

• Relevant Coursework
• Anatomy 1
• Anatomy 2
• Psychology

Currently going back to school Fall 2026 for Associates in Social Work.