JIN YOUNG HONG
Hillsboro,OR
Summary
Highly motivated aviation student seeking a student housing position to leverage strong interpersonal skills, attention to detail, and a safety-focused mindset to support daily operations and enhance resident satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Assistant Hotel Manager
Four Seasons Hotel Seoul
05.2021 - 08.2025
- Joined as Senior Guest Relations Officer
- Promoted to VIP Executive by October 2022
- Promoted to Hotel Assistant Manager by June 2023
- Task Force Member for Four Seasons Hotel Property Operation
- Oversaw all aspects of front desk operations, including check-in and check-out, while ensuring exceptional guest satisfaction through the delivery of five-star service, personalized guest recognition, and responsible to making guest satisfactory.
Senior Guest Relations Officer
Grand Hyatt Jeju
10.2020 - 05.2021
- Joined as Senior Guest Relations Officer
- Responsibility for all aspect of the front desk operation (Check in & out), including guest satisfactions, delivering 5-star excellent service & recognizing all familiar face and always welcoming a every single guest, provided beautiful moments with exceptional creative service.
Senior Guest Relations Officer
Four Seasons Hotel Seoul
03.2019 - 08.2019
- Joined as Senior Guest Relations Officer
- Managed front desk operations, including check-in/check-out, while delivering five-star service, ensuring guest satisfaction, and providing personalized, memorable experiences.
Executive Lounge VIP Executive (Supervisor)
JW Marriott Singapore South Beach Hotel
03.2017 - 11.2018
- Joined as Executive Lounge VIP Executive (Supervisor)
- Promoted as VIP Officer to VIP Executive by April 2018
- Delivered 5-star VIP guest service by ensuring smooth arrivals and departures, building guest relationships, handling inquiries, preparing reports, and maintaining a professional presence in VIP areas.
- Completed internal training on company culture, brand standards, and operations.
- Participated in pre-opening activities and the Grand Opening of JW Marriott Singapore South Beach (2017).
- Adapted to evolving SOPs and operational standards in a dynamic environment.
- Attended international task force training, including OJT and trial operations.
- Trained and mentored team members, supporting performance and development.
- Managed inventory (HOE/OE), ensuring proper stock levels and tracking usage and losses.
Senior VIP Officer
The South Beach Hotel, Singapore
03.2016 - 03.2017
- Joined as Senior VIP Officer
- Delivering 5-star customer service and enhancing the experience of our guests through flawless preparation for the arrival and departure of VIP guests, building relationships and attending to a variety of customer enquiries, preparing reports and upholding an approachable presence in our VIP areas
- Selected through the Korean government K-Move program for international hospitality placement.
- Collaborated cross-functionally with departments including Call Center, IT, Engineering, Housekeeping, Gym Reception, and Banquet to support efficient operations.
Guest Relations Officer (GRO as Intern)
Montigo Resort, Nongsa (Kop Properties Singapore)
08.2014 - 08.2015
- Joined as Guest Relations Officer (GRO as Intern)
- Managed all aspects of VIP guest services from arrival to departure, ensuring personalized care through daily engagement, tailored amenities, special arrangements, and “surprise and delight” experiences to create memorable stays.
- Assisted in developing Standard Operating Procedures (SOPs) for VIP and Guest Relations (GR) teams.
- Supported daily front office operations, ensuring smooth check-in processes and high guest satisfaction, including for group arrivals.
Education
Bachelor - Hotel & Tourism Management
Baek Seok University
Cheon-An, South KoreaSkills
- Customer service
- Communication (English & Korean)
- Teamwork and adaptability
- Time management
- Safety awareness
Certification
- TOEIC (Test of English for International Communication): 625
- Certified Lifeguard – CPR & First Aid Trained
ACTIVITIES AND HONORS
Participated in the North Korea–United States Summit in Singapore (June 2018), supporting official diplomatic activities alongside the Office of the Minister of Foreign Affairs., Assisted senior government officials, including South Korean Ambassador to the United States 'Kang Kyung Hwa' during official assignments.
REFER TO
Dedicated hospitality professional with over 10 years of experience delivering exceptional guest service and creating memorable experiences with integrity and attention to detail. Proven ability to lead teams, foster positive workplace environments, and contribute to operational success through strong work ethic and creative problem-solving.
Timeline
Assistant Hotel Manager
Four Seasons Hotel Seoul
05.2021 - 08.2025
Senior Guest Relations Officer
Grand Hyatt Jeju
10.2020 - 05.2021
Senior Guest Relations Officer
Four Seasons Hotel Seoul
03.2019 - 08.2019
Executive Lounge VIP Executive (Supervisor)
JW Marriott Singapore South Beach Hotel
03.2017 - 11.2018
Senior VIP Officer
The South Beach Hotel, Singapore
03.2016 - 03.2017
Guest Relations Officer (GRO as Intern)
Montigo Resort, Nongsa (Kop Properties Singapore)
08.2014 - 08.2015
Bachelor - Hotel & Tourism Management
Baek Seok University