Ainazik Turgunbai Kyzy
Newport Beach,CA
Summary
Friendly candidate with passion for providing excellent customer service and facilitating guest satisfaction. Hardworking and flexible individual takes reservations, assigns rooms and handles payments. Outstanding multitasker with in-depth knowledge of travel planning software. Detail-oriented team player with strong organizational skills.
Overview
2
2
years of professional experience
Work History
Assistant Hotel Manager
Sheraton Hotel & Resorts
11.2022 - 05.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided exceptional service and assistance to guests upon check-in.
- Supervised team of Number front desk agents and helped to resolve issues arising during shifts.
Receptionist
Garden Hotel
05.2021 - 11.2021
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
Education
Master - Computer And Information Sciences
Westcliff University
Irvine, CASkills
- Complaint Resolution
- Social Media Networking
- Training and Mentoring
- Staff Scheduling
- Scheduling
- Customer Service
- Housekeeping
Languages
Russian
Native or Bilingual
Turkish
Native or Bilingual
Kyrgyz
Native or Bilingual
English
Limited Working
Timeline
Assistant Hotel Manager
Sheraton Hotel & Resorts
11.2022 - 05.2023
Receptionist
Garden Hotel
05.2021 - 11.2021
Master - Computer And Information Sciences
Westcliff University