Claire Howland
Columbia
Summary
Personable and adaptable individual with knack for delivering exceptional customer service and creating memorable dining experiences. Possesses strong understanding of menu offerings and food handling protocols, along with solid multitasking and communication skills. Able to contribute to positive dining atmosphere and ensure guest satisfaction.
Overview
3
3
years of professional experience
Work History
Head Food Runner
Sheraton Hotel & Resorts
08.2025 - Current
- Coordinated timely delivery of food orders to ensure high guest satisfaction.
- Trained and mentored new food runners on service standards and workflow efficiency.
- Collaborated with kitchen staff to streamline order preparation and minimize delays.
- Implemented quality control measures to uphold presentation and taste standards of dishes.
Server
Suishaya
10.2023 - 10.2025
- Assisted in training new staff on menu offerings and service protocols.
- Provided exceptional customer service in fast-paced dining environment.
- Maintained cleanliness and organization of dining area and service stations.
- Resolved guest complaints professionally, enhancing overall dining experience.
Server/Customer Service Cashier
Grouchos Deli
06.2024 - 01.2025
- Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
- Collaborated with kitchen staff to ensure timely food preparation and delivery, enhancing overall efficiency.
- Managed multiple tables simultaneously while maintaining attention to detail and accuracy in orders.
- Trained new team members on menu items and service standards, fostering a knowledgeable workforce.
Server/Cashier Team Lead
Grouchos Deli
10.2022 - 07.2023
- Provided exceptional customer service by actively engaging with guests and addressing inquiries.
- Managed multiple tables efficiently while maintaining high quality of service during peak hours.
- Trained new servers on menu offerings, service standards, and restaurant procedures.
- Handled cash transactions accurately, ensuring balanced cash register at end of shifts.
Education
High School Diploma -
Wr Rodgers
Columbia, SCAssociate of Science - Medical Assistant
Midlands Technical College
West Columbia, SC10-2026
Skills
- Customer service
- Table management
- Cash handling
- Staff training
- Conflict resolution
Timeline
Head Food Runner
Sheraton Hotel & Resorts
08.2025 - Current
Server/Customer Service Cashier
Grouchos Deli
06.2024 - 01.2025
Server
Suishaya
10.2023 - 10.2025
Server/Cashier Team Lead
Grouchos Deli
10.2022 - 07.2023
High School Diploma -
Wr Rodgers
Associate of Science - Medical Assistant
Midlands Technical College