Summary
Overview
Work History
Education
Skills
Timeline
Generic

Justice Johnson

Baltimore ,MD

Summary

Dynamic and results-oriented professional with extensive experience in retail environments, including a notable tenure at Walmart. Excelled in enhancing inventory accuracy and customer satisfaction through meticulous organization and exceptional service. Skilled in merchandise stocking and customer assistance, demonstrating a positive attitude and a commitment to fostering repeat business. Proven ability to train and mentor new hires, contributing to a positive team dynamic.

Overview

2
2
years of professional experience

Work History

Head Food Runner

Topgolf USA
05.2023 - Current
  • Actively participated in regular staff meetings where feedback was shared regarding service improvements and important updates, resulting in a more cohesive food running team.
  • Upheld strict hygiene standards by adhering to proper handwashing practices and utilizing clean serving utensils when delivering dishes from the kitchen to tableside guests.
  • Reduced order errors through meticulous attention to detail, ensuring accurate plate presentation and dish specifications.
  • Maintained knowledge of allergy protocols and communicated necessary information effectively to kitchen staff, ensuring the safety of guests with dietary restrictions.
  • Streamlined food running process by coordinating effectively with kitchen and waitstaff, resulting in improved overall efficiency.
  • Trained new food runners in restaurant procedures, leading to increased team productivity and effectiveness.
  • Ensured guest satisfaction through consistent follow-up on completed orders, addressing any concerns or requests promptly.
  • Collaborated with servers to anticipate guest needs, providing prompt assistance and creating a seamless dining experience.
  • Supported efforts to minimize waste by accurately communicating meal modifications to the kitchen staff, reducing unnecessary food loss.
  • Contributed to the successful execution of special events and large parties by efficiently managing multiple tasks simultaneously.
  • Assisted waitstaff with tableside service by refilling water glasses and removing empty plates as needed, enhancing overall guest satisfaction.
  • Demonstrated strong knowledge of menu items, allowing for informative communication between kitchen staff and front-of-house team members.
  • Assisted in maintaining a clean and organized dining area, contributing to a positive atmosphere for guests.
  • Developed rapport with regular customers, fostering loyalty through personalized service and genuine hospitality.

Stocker

Walmart
06.2024 - 10.2024
  • Unloaded, sorted and stocked merchandise according to store layout and product placement.
  • Answered customer questions and provided detailed product information.
  • Performed inventory control, such as counting, and stocking merchandise.
  • Greeted customers and directed to requested products.
  • Maintained effective team member communication.
  • Enhanced inventory accuracy by diligently organizing and maintaining stockroom shelves.
  • Contributed to store cleanliness, ensuring aisles were free from clutter and hazards for shopper safety.
  • Collaborated with team members to complete stocking tasks during peak business hours, maintaining a well-stocked sales floor.

Cashier

Target
04.2023 - 08.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Deli

Grauls Market
03.2023 - 05.2024
  • Conducted routine checks on product freshness for quality assurance.
  • Created attractive product displays by arranging items in visually appealing layouts.
  • Participated in team meetings to discuss sales strategies and product promotions.
  • Provided knowledgeable assistance to customers by answering queries about deli products.
  • Conducted regular stock checks for accurate inventory counts.
  • Enhanced customer satisfaction by providing exceptional deli product recommendations and personalized service.
  • Reduced food waste by implementing proper inventory management and rotation practices.
  • Developed loyal customer relationships through knowledgeable assistance with specialty products such as cheeses, meats, and prepared foods.
  • Improved deli operation speed without compromising on quality ensuring quick service even during high-demand periods.
  • Increased repeat business through outstanding customer interactions, including handling complaints promptly and professionally.
  • Provided training and mentorship to new hires, fostering strong teamwork within the deli department.
  • Contributed to positive company culture by demonstrating excellent communication skills and a proactive attitude toward problemsolving.

Education

Diploma -

Fredrick Douglass
Baltimore
06.2016

Skills

  • Willing to learn
  • Positive attitude
  • Shelf stocking
  • Customer service
  • Heavy lifting
  • Friendly and personable
  • Customer assistance
  • Punctual and reliable
  • Merchandise stocking
  • Cleaning procedures
  • Supply restocking
  • Shelving of products
  • Flexible schedule
  • Product organization

Timeline

Stocker

Walmart
06.2024 - 10.2024

Head Food Runner

Topgolf USA
05.2023 - Current

Cashier

Target
04.2023 - 08.2024

Deli

Grauls Market
03.2023 - 05.2024

Diploma -

Fredrick Douglass

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